Manager Customer Service
Resume:
Troy A. Harris
Escondido, Ca *2027
***************@*****.***
Objective: In the course of employment at CEDU Mountain Schools have administered and
directed five separate departments to include, transportation, plant operations, food services,
computer management and a night staff. Eight years include program management, supervision
of program staff, customer service, working in conjunction with suppliers and business
management. Have the ability to effectively coordinate a team and work with minimal
supervision. As a supervisor, manager or employee I have a proven track record of loyalty,
advancement, and optimum use of time management.
Certifications:
2010 EPA section 608 Universal HVAC Certification Alexandria, MD
2011 EPA Certified Renovator Certification Alexandria, MD
2004 Crisis Prevention Intervention Running Springs, CA
2005 Defensive Driving Course Running Springs, CA
1998 Certified Pool Operator Lake Elsinore, CA
Education
1992-1996 Rim High School Lake Arrowhead, CA
High School Diploma
Experience:
November 2010 – Present
Woodland Springs Apartments
District Heights, Maryland
Maintenance Technician
Coordinates, leads and trains maintenance teams and individuals to provide service support to
residents; Practices safety in working around and with equipment, chemicals, tools, and utensils
such as: Install, servicing, and troubleshooting of split system heat pumps/air conditioners (R22
and R410A) Superheat and Subcooling split systems; Evaporator unit repair; Air handler/heat
strip unit troubleshooting and repair; Servicing and repair of refrigerators; Servicing and repair
of electrical ovens; Installation of floor tile (linoleum 12x12 squares and ceramic); Repair of
sinks, faucets, tubs, showers and toilets; Apartment turnover work(replacing blinds, outlet
covers, hanging and repairing closet doors, repair plumbing and electrical fixtures); Electrical
troubleshooting; Removal and replacement of kitchen cabinets and bathroom vanities; Water
heater removal and installation; Shower valve removal and installation; Maintain and repair of 4
wire intercom system (16V DC). Contributes to resident satisfaction by ensuring that customer’s
expectations are met or exceeded; Ensure understanding and compliance with all with all policies
and procedures in accordance with and as outlined in both the Shelter Properties Operational
Policies and Procedures Manual and Human Resources Manual; Provide excellent customer
service while achieving or exceeding the company’s goals and objectives; Recommends
suggestions for improved operating techniques and troubleshooting. Reason for leaving: Wife
took a job in the State of California.
Jan 2007-Nov 2009
Stater Bros, Inc
San Diego, CA
Commercial Maintenance Technician
Coordinate assignments between eleven (11) San Diego Area stores to obtain optimum use of
time management, facilities and equipment with no supervision. Reports weekly to main
distribution center fifty miles away to turn in service tickets completed during the previous week;
restock equipment parts and attend weekly meeting. Responsibilities include adjusting, aligning,
assembling, calibrating, inspecting, lubrication and testing of Hobart and other equipment,
electrical/mechanical, electronic troubleshooting, inventory and ordering of supplies and
complete work orders. Experience includes troubleshooting, installing, repairing and performing
preventative maintenance on equipment and rest of the store buildings for eleven (11) stores in
the San Diego Area. Work in compliance with administrative policies, procedures, safety rules,
and governmental regulations. Working with management maintained a high level of customer
service solutions in the best interest of store managers. I was responsible for vehicle inventory
and tools. Reason for leaving: Wife took a job in the State of Virginia.
2006-2007
Self-Employed
Running Springs, CA
Harris Home Repair
Develop and maintain a good relationship customer; Evaluate, select and schedule home repair
projects; Have the ability to effectively coordinate a team and work with minimal supervision.
Track money spent on each house/quantity of materials consumed using the tools and procedures
provide; Determine procedures for distribution of tools/supplies to campers/counselors. Have
excellent communication, planning & organizational skills. Have a working knowledge of home
repair – including painting, roofing, drywall, electrical and carpentry. Electrical and plumbing
troubleshooting; repairs, remodels, and additions.
2004-2006
CEDU Mountain Schools
Running Springs, CA
Support Services Manager
I was the direct manager of transportation and plant operations. Drafts procedures and
methodologies within compliance requirements; interprets and applies existing policies to actual
situations; coordinates development of work plans, meets with staff to identify and resolve
problems, assigns work activities, and evaluates work products. Managed administrative
functions including scheduling, payroll, budget, hiring, termination, employee reviews,
mediation, disciplinary actions and training. Conferred with department heads, division chiefs,
members of professional staff and other officials on programs and regulations, administrative
procedures and departmental policies; maintains effective working relationships with internal
and external customers. I served as Second Chair of the Safety Committee.
Reason for leaving: Corporation filed chapter 7 bankruptcy.
2002-2004
CEDU Mountain Schools
Running Springs, CA
Transportation Supervisor
Responsibilities also included interviewing and hiring employees; planning, assigning, and
directing work, safety training; appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems. Coordinated, organized and directed the
transportation of between 100-200 students monthly. Enforced compliance with administrative
policies, company procedures, safety rules, and governmental regulations. Coordinated terminal
and dispatching activities, and assignment of drivers to obtain optimum use of facilities,
equipment, and human resources. Directs and participates in training of personnel and issues
manuals, bulletins, and technical guides to improve services and operational activities. Third
Chair of the Safety Committee. Reason for leaving: Promotion to Support Service Manager.
2001-2002
CEDU Mountain Schools
Running Springs, CA
Counselor
Coordination and supervision of students move-ins/transfer, storage, balance field trips, field trip
set-up, activity release books HS/MS, workshop supplies, workshop flowers, workshop food,
workshop set-up, needs & services updates, support floor, meeting/training set-up, graduation,
trainer, maintenance liaison, emergency procedure manual, safety committee, walkabout,
walkabout notes, parent handbook and assisted immediate supervisor in other duties as well.
Third Chair of the Safety Committee. Reason for leaving: Promotion to Transportation
Supervisor.
1996-2001
CEDU Mountain Schools
Running Springs, CA
Maintenance Mechanic II
Maintaining and repairing of the 69 acre campus including outside area, 19 buildings and
commercial swimming pool. Basic maintenance skills including but not limited to electrical,
plumbing, carpentry, asphalt repair, and maintaining equipment. Keeping within budget,
inventory and ordering of supplies, overseen work orders, filing, public relations, vendors and
data input. Member of the Safety Committee. Reason for leaving: Promotion to Counselor.
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