Customer Service Real Estate

FAITH A. SZYNBORSKI

PROFESSIONAL EXPERIENCE

**/** **/** *. S. Census Bureau Pittsburgh, PA

Enumerator

Planned work by reviewing assignment area to determine organization of neighborhoods

and locate households for conducting interviews.

Conducted interviews with residents in assigned areas by following stringent guidelines

and confidentiality laws. Explained the purpose of the census interview, answered

residents' questions, elicited information following a script, and recorded census data on

forms.

Assessed quality control levels on selected addresses, determined which samples passed

or failed, and maintained records for quality control verification.

Complied with accuracy standards while maintaining high production rates.

Maintained records of hours worked, units produced, miles driven, quality control results,

and expenses incurred in the performance of duties.

Met daily with supervisor to review and submit work, and receive additional instructions.

11/09 01/10 Gap Inc. Monroeville, PA

Sales Associate

Time management and organizational skills.

Written and verbal communication skills.

Demonstrated passion for extraordinary customer service.

Attention to detail and store presentation.

Ability to prioritize tasks.

Ability to effectively communicate with customers and store personnel.

10/06 8/08 Coldwell Banker Real Estate Services Squirrel Hill, PA

Real Estate Sales Associate

Interview clients to determine their real estate needs, educate them on current market

conditions and home buying or selling process based on individual circumstances.

Generate and review recent sales data reports with clients to stay competitive.

Prepare and explain real estate documents such as, representation contracts, purchase

agreements, and closing statements and present purchase agreements to sellers for

consideration.

Act as an intermediary in negotiations between buyers and sellers, generally representing

one or the other.

Confer with title companies, lenders, home inspectors, pest and radon control operators to

ensure that the terms and conditions of purchase agreements are met before closing dates.

Marketing specialist savvy in promoting my clients property through various resources

including, internet websites with custom designed virtual tours, print ads, direct mailings,

and utilizing agent community.

Assistant to Associate Broker and Assistant Manager.

Proficient organizational skills and attention to detail paired with stellar negotiation and

listening abilities provide my clients a valuable resource to meet their needs effectively

and efficiently.

Extensive knowledge of PC with the ability to work in Windows environment (emphasis

on Database Management, Excel, and PowerPoint)

3/01 5/04 Medco Health Solutions North Versailles, PA

Customer Service Rep/Research Representative

Searching and resolving all written inquires regarding complex prescription plan issues

including claim processing and payments, prescription drug benefits, and other mail

order issues.

Excellent writing, organizational, and time management skills are key to success in this

position.

Ability to work in a team setting as well as develop interdepartmental relationships

crucial to successful resolution of Medco customer issues.

Answering all customer inquiries from Medco customers

Ability to diffuse escalated situations directly with customers in all aspects of

pharmaceutical issues including: claim resolutions, benefit inquires, and complex mail

order issues.

Skills crucial to this position include: excellent interpersonal skills, ability to handle

stressful situations, problem resolution skills, and ability to react quickly and

expeditiously to any situation.

Proficient use of following programs essential in completing day to day tasks: Microsoft

Word, Outlook, Internet research engines, and various internal customer and prescription

databases.

EDUCATION

2010 Present Shippensburg University Shippensburg, PA

Board of Governors Scholarship Recipient

Dean’s List Recipient

Art Major with Minor in Psychology.

2008 2010 CCAC Boyce Monroeville, PA

Associate in Liberal Arts.

Phi Theta Kappa Vice President

Consecutive Dean’s List Recipient

Psychology Club

2006 EDS

Educational Development School of Real Estate Pittsburgh, PA

1993 1997 Steel Valley High School Munhall, PA

PROFESSIONAL REFERENCES

Zia Sultan 917-***-**** Census Supervisor

Olga Agafonova 412-***-**** Client

Linda Neubauer 412-***-**** Student Activity Director

368 GREENFIELD CT. CHAMBERSBURG, PA 17202 412-***-****

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