Project Manager Sales

LINDA REDMAN

************@*********.***, Pflugerville, TX 78660

View my e-learning samples at http://lindaredmantraining.com Username:

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SUMMARY

> Instructional Designer with a passion for delivering learning

solutions that guarantee competency in desired skills. Certified in

Criterion-Referenced Instruction; instructional design methodology.

> Corporate Trainer and eLearning development specialist thrives in

dynamic, fast-paced work environment.

> 10 years experience with Dell Computer Corporation providing training

on new system implementations. Delivered training, both classroom and

on-line, to a broad range of Dell internal customers.

Diverse Skills include:

Ability to communicate complex processes Ability to develop state-of-the-art

effectively e-learning solutions that incorporate

Ability to work well with technical and interactions, video, learning games,

non-technical professionals and all customized graphics and diagrams,

levels of management animation, audio and my own voice talent

Ability to conduct thorough user needs Ability to conduct user acceptance

analysis testing

Strong team leadership and teamwork Strong project management skills

Strong communication skills both oral and Strong presentation skills

written Expert on Articulate Presenter Authorware

Adobe Captivate Highly Proficient

PowerPoint Highly Proficient, Photoshop

Skills

ACCOMPLISHMENTS:

McLane Advanced Technologies/Volt Technical Resources - Sub-Contractor

. Worked with subject matter experts to develop technical course content

on U.S. Army logistics within very tight deadlines. Developed e-

learning courses, software simulations and learner assessments in

Adobe Captivate. Projects delivered on time and very well received

by clients.

OneStar Foundation - Instructional Design,E-Learning Consultant

. Worked with subject matter experts to develop course content.

Developed an e-learning course using Articulate on Business Continuity

Planning. Very well received by clients. Researched and authored a

crisis simulation to illustrate the need and application of Business

Continuity Planning.

IASA: International Association of Software Architects - E-Learning

Developer

. Developed four e-learning modules that include state of the art graphics,

sound, animation and interactive quizzes and exercises. Custom diagrams

and graphics were developed to demonstrate complex ideas.

. Projects were delivered on time meeting tight deadlines and were within

budget.

Center for Effective Performance

. Certified in Criterion-Referenced Instruction; a highly-effective

instructional design methodology.

Dell Computer Corporation - Instructional Designer, Trainer, Technical

Writer, Application Deployment Team Leader

. Lead the highly successful Dell Call Center system implementation and

training project to 1,500 sales people. Awarded a bonus and recognition

by Dell Management.

. Developed state-of-the-art computer-based-training with Call Center

simulation exercises.

. Developed end user documentation and on-line help. Developed and

delivered classroom training - well received by Dell internal customers.

. Selected by Dell Management to complete Dell University's extensive

Project Management and Train-the-Trainer courses.

EDUCATION:

University of Texas - Austin, TX Bachelor of Business Administration,

Data Processing and Analysis, Marketing minor

WORK EXPERIENCE:

360training - Austin, TX July 2011 -

Current

Instructional Designer/E-Learning Developer (Contract)

Design interactive E-Learning activities. Activities include real world

scenarios to help the learner retain key concepts that will be applied on

the job.

McLane Advanced Technology/Volt - Temple, TX April 2011 - June

2011

Instructional Designer/E-Learning Developer (Contract)

Worked closely with Subject Matter Experts and Business Analysts.

Conducted user needs assessments. Developed training objectives, course

content, audio scripts and storyboards. Designed and developed graphics

and worked with graphics artists to design leading edge graphics and

simulations. Developed graphic animations, quizzes, software simulations,

interactive software training and interactive skill assessments in Adobe

Captivate. Conducted thorough quality assurance testing. E-learning

modules delivered on time and very well received by clients.

Department of Veterans Affairs - San Antonio, TX Sept. 2010 - Nov.

2010

Instructional Designer/E-Learning Developer

. Developed an e-learning course on "Working with Couples" for Counselors

at the VA. Course developed in Articulate. Performed instructional

design, produced storyboards and managed an e-learning production team

with overseas members. Designed interactive retention exercises using

course handouts attached to the e-learning module. Designed a flowchart

diagram which builds throughout the course to assist in understanding the

work flow of couples therapy. Work completed under tight deadlines and

within budget.

Keller Williams Realty International - Austin, TX May 2010 - Aug 2010

Independent Contractor, e-Learning Developer

. Developed an interactive Train-the-Trainer e-learning course from an

instructor led course. Produced and embedded a video with excellent

results.

One Star Foundation - Austin, TX Dec 2008 - Dec 2009

Independent Contractor, e-Learning Developer

. Conduct extensive research, develop content and e-learning courses for

Texas non-profits.

International Association of Software Architects - Austin, TX June 2008 - Dec 2008

Independent Contractor, e-Learning Specialist

. Developed 4 e-learning modules for software architects. Developed custom

diagrams and graphics to visually depict complex ideas. Prepared

procedural guides.

Lutheran Schools of Austin - Austin, TX Sept 2006 - May 2007

. Fundraising Chairman - Project planning, volunteer recruitment and

volunteer leadership. Developed an excel database to track financial

contributions and project expenses. Received feedback that planning and

communications were superior and pivotal to continued success. Raised

$18,000.

Weight Watchers International - Austin, TX Jan 2005 - Dec 2006

. Program Leader and Trainer - Conducted training on the process of healthy

weight loss and lifestyle changes.

Dell Computer Corporation - Austin, TX Aug 1986 - Dec 1996

Systems Deployment, Team Lead

. Project Manager responsible for the successful implementation and

training of new applications within Dell. Measure of success was ensuring

zero interruption to Dell's business and customers at implementation

time.

. Awarded a bonus and recognition for successfully leading the year long

Dell Call Center implementation to Dell's Sales Force of 1,500.

. Developed the first e-learning solution for Dell Sales on the Dell Call

Center. Included simulations. This was received by Dell Sales as a

state-of-the-art training solution that minimized sales force down time

for training. Delivered end user documentation, classroom training and

on-line help.

. Completed user needs assessments.

. At the request of Dell's software development project managers, delivered

Microsoft Project Management training tailored to their needs.

Completed a user needs assessment to identify training needs and address

challenges.

Marketing Research Analyst, Dell Marketing Department

. Point person in Dell USA for all secondary research needs on competitor

and industry information.

. Received very favorable feedback from CEO Michael Dell and all recipients

that research enabled Dell to stay competitive. Developed an on-line

newsletter, research bulletins and presentations to Dell USA Sales Force.

. Expanded the research library to include leading edge CD-ROM research

solutions that were network accessible.

American Cancer Society - Austin, TX Aug 1985 - Aug 1986

. Information Systems Analyst - Met with staff of the American Cancer

Society in New York and Austin to gather requirements for the Cancer

Response System. System development, training, documentation and

support. Provided a monthly newsletter.

Texas Instruments - Austin, TX Aug 1984 - Aug 1985

. Technical Customer Support - Provided technical support, documentation

and training to the retail channel.

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