Customer Service Sales

Ayesha Aurangzeb

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Ayesha Aurangzeb

141McDermott Ave,Tracy,C.A 95391 951-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

More than 5 years of extensive experience in managing and support with recognized

strengths in problem solving, organization, sales staff support, planning and

implementing proactive procedures and systems to avoid any problems.

Excellent knowledge using Microsoft Office Suite (2003, 2007, 2010), Adobe Acrobat.

Ability to train, organize, and supervise employees

Key Strengths

Extremely Organized Record Detail Oriented

Keeping/Inventory Audit

PROFESSIONAL EXPERIENCE

Target, Torrance, CA 2003-2005

Team Lead

Worked with sales professionals, responsible for more than one department, cashiering,

and customer service.

Supported sales reps in opening new accounts, and upgrading existing service.

Productive and Efficient in solving customer relation issues.

Maintain quality control/satisfaction records, constantly seeking new ways to improve

customer service.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Increased customer retention by 19%. (From 72% to 91%)

Proactive planning led to notable increase in morale in all departments.

Marshalls, Torrance, CA 6 Months

Sales Associate

Gained extensive experience in closing.

Increased customer satisfaction

EDUCATION AND PROFESSIONAL DEVELOPMENT

2 Years Completed, St. Joseph’s College Associates Degree in education and child psychology

6 months, El Camino College – Computer Education

Expert in MS Office Suite(2003, 2007, 2010)

Ayesha Aurangzeb

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