Project Manager Customer Service

Meagan J. Bryant, CAPM

**** ****** *** #****, *******, TX 75001

469-***-**** ****.******@*****.***

Driven young professional with a strong work ethic, eagerness to learn, attention to detail, and a solid academic foundation for

business management and planning, seeking an opportunity to build upon that foundation with experience in a dynamic

organization with a culture that supports development and growth

Education

Texas Tech University, Lubbock, TX - 2008

Bachelor of Business Administration with honors - GPA: 3.4

Certifications

Certified Associate in Project Management (CAPM) from PMI

Facilitation Skills from DDI

Professional Experience

Children’s Medical Center, Dallas, TX January 2011 – August 2011

Project Coordinator

• Supported a project manager in several large projects related to an enterprise-wide budget recovery initiative, including

helping to create, and manage an RFI process

• Acted as project manager in several small to medium projects, including an assessment and recommendations for

improvement in policy administration

• Supported a vice president with executive level presentations, division level initiatives, and confidential high priority

issues

Associa, Dallas, TX

Manager January 2010 – December 2010

• Trained and managed interns to support growing demand for title search services

• Trained and delegated responsibilities to a co-worker, in order to accommodate a new collections project

• Helped develop and execute a strategy for growing the Collections function, communicating with executives, contractors

and clients to improve the efficiency and results for the Collections process.

Title Analyst December 2008 – December 2009

• Responsible for all ownership verification for 12 management companies

• Assisted with business development planning for company expansion

• Created and managed relationships with multiple contractors, negotiating prices and ensuring timely delivery of

documents

Development Dimensions International, Addison, TX June 2008 – September 2008

Administrative Assistant

• Supported account executive with client follow-up, data entry, expense reports, time sheets and contract creation

• Assisted consultant with assessment projects through interview analysis and written reports

• Managed daily administrative office functions including office machine functionality, supply orders, and expense

reporting

(College employment)

Olmsted-Kirk Paper Company, Lubbock, TX September 2007 – May 2008

Inside Sales Representative

• Assisted customers with purchases and delivery; resolved customer and order problems

• Maintained daily office operations including information storage and customer inquiries

Development Dimensions International, Addison, TX June 2007 – August 2007

Intern

• Certified in Facilitation Skills enabling me to deliver company training programs

• Presented courses in Austin and prepared workshops conducted at Dallas location

• Assisted with major marketing events and coordinated large-scale promotions

• Communicated with training professionals to ascertain and respond to client leadership development needs

• Conducted analysis of sales activities among US sales associates, identified each salesperson’s sales strategy, and

strengths/weaknesses through direct feedback to staff

Rockwall Parks and Recreation, Rockwall, TX May 2005 – August 2007

Recreational Coordinator Assistant

• Responsible for all customer service activities at Senior Citizens’ Center: program registration, room set-up, advertising,

and program execution.

• Managed several children’s programs; Camp Counselor for Summer Youth Program

Contact this candidate