Customer Service Representative
Resume:
Narema Zaman
Orlando, Florida 32810
*******@*****.***
www.linkedin.com/in/naremazaman
Objective: Seeking to obtain a rewarding and challenging Flight Attendant position/ customer services
agent with a growth-oriented company that promotes a team environment and reaching the highest
possible standardsOther Skills: Medical Terminology, Anatomy and Physiology, ICD-9/CPT, Explanation
of Benefits (EOB), HCPS and monitoring Payments, Medicare, Medicaid, PPO, HMO, Commercial
insurance plans, and the filing of Appeals, HIPPA
Education
CNA, Certified Nursing Assistant
Kwik Inc
LakeMary, Florida
06/2011
Medical Billing and Coding Certification
Centura Institute
Orlando, Florida
9/2010
Home Study, Paralegal Course
On the Job Training in Paralegal (self study)
Professional Experience
Customer Service Representative (CSR) 11/2010 to
Present
Convergys/AT&T, Lake Mary, Florida
• Answer inbound calls (approximately 125 calls per day).
• Resolve billing inquiries.
• Post payments.
• Technical Support/Trouble-shooting.
• Data input of clients personal information and updates.
• Extensive knowledge of principles and processes for providing customer and personal services,
including customer needs assessment, meeting quality standards for services, and evaluation of
customer satisfaction.
• Very attentive, giving full attention to customers, taking time to understand the points being
made, asking questions as appropriate, and conveying empathy.
• Outstanding communication and interpersonal skills
Cont pg2 NZaman
D & R Medical Supply, Inc 04/2010-02/2011
Medical Biller and Office Organizer
• Responsibilities include: Billing for medical and all commercial carriers, following up on unpaid
accounts or denying claims for their status, heavy data entry tasking, answering phones, filing,
faxing and copying documents.
• Develop spreads for tracking claim checks for physicians. Look up ICD-9 codes to verify if a
code has been changed and enter deposited and updated patients' demographics using the
Medisoft system. Verify Medicaid statuses using ePACES online system .
Customer Service Representative (CSR) 10/2005- 06/2009
CVS (CareMark), Orlando, Florida
• Adjudication of claims,
• Resolving issues related to claims.
• Navigation of various Processing Benefits Management (PBM) platforms.
• Explanation of Benefits (EOB).
• Pharmaceutical Technical Support.
• Maintained communications with patients, pharmacists, doctors, insurance companies, and Third
Party Payers.
Assistant Secretary 01/2003 – 02/2004
Global Protector/RSTI, Orlando, Florida
• Scheduled appointments,
• took dictation,
• Expense Reports for 20 professionals,
• performed research on the internet,
• Coordinated all travel arrangements (nationwide).
• Maintained and updated personnel files for staff.
Legal Assistant/Paralegal 06/2000 – 06/2002
Montell & Maciano, Esqs., Astoria, New York
• Scheduled appointments,
• Handled Real Estate closings,
• Prepared closing costs and all legal documentation.
• Attended court hearings in the absence of attorney.
• Obtained legal documents from civil court and forwarded same to their clients.
Legal Assistant/Paralegal 04/1995-09/1998
Romeo A. Ramson, Esq., Queens, New York
• Scheduled appointments,
• Handled Real Estate closings,
• Prepared closing costs and all legal documentation.
• Attended court hearings in the absence of attorney.
• Obtained legal documents from civil court and forwarded same to their clients.
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