Sales Customer Service

DONNA A. MURPHY________________________________________________

***** ***** ****** **., ************, FL 32225 (904) 221-

4752

Analytical and organized relationship builder with the innate ability to

identify needs, make recommendations, and implement effective solutions.

Dynamic, results-driven professional with sales, marketing, and customer

service experience. Exemplary verbal and written communicator who exudes a

professional image when interfacing with clients and vendors.

PROFESSIONAL CAREER SYNOPSIS: (Recent Work History)

OASIS DISC MANUFACTURING PENNSAUKEN, NJ

11/02-4/11

ACCOUNT MANAGER /CLIENT ADVISOR

* Awarded President's Circle induction for exceeding 2 million in custom

manufactured CD and DVD sales in my first year

* Consistently ranked among the top sales representatives in the company.

* Utilized thorough knowledge and understanding of CD and DVD

manufacturing, custom print fabrication, graphic design, recording and data

content development processes, to create creative and custom solutions to

facilitate each customer's individual needs in product, packaging styles,

markets, and circumstances

* Recognized as a respected and trustworthy communicator among a diverse

client base ranging from beginning musicians to executives of Fortune 500

companies

* Planned and executed strategies to meet sales projections and new

business development while continually seeking new lead potential.

ACCESS POINT, INC. CARY, NC 10/99-

10/01

SALES/FIELD SUPPORT/CUSTOMER RETENTION

* Negotiated key customer contracts in order to increase revenue and

maintain customer loyalty. Additionally renegotiated contracts with two of

the company's flagship clients that totaled $150,000 of annual revenue

* Significantly increased sales revenues and profit margins through the

marketing of local, long distance, and internet services to medium sized

businesses in North and South Carolina

* Secured customer accounts by analyzing communication needs of business

establishments

* Assisted president of company in all special project that required

extensive attention to detail and accuracy

* Effectively identified high level accounts in order to develop

relationships and close translations

SOLAR SOLUTIONS, INC. DURHAM, NC 10/94 -5/99

SALES & CUSTOMER SERVICE MANAGER

* Managed start-up of new operation generating $1.5 million in revenue

in less than 3 yrs.

* More than doubled Solar Solutions profit to by selling an innovative

solar lighting system,via cold-calling, to home centers, lumber yards,

builders, architects, homeowners and designers throughout NC

* Produced record setting sales figures which made Solar Solutions the

second largest Solatube distributor in the nation

*Conducted persuasive in-store presentations for potential and existing

upscale clients

* Managed database of over 30,000 clients/potential clients

* Handled all customer service/conflict resolution issues

* Coordinated company trade show activity/worked trade show booth

* Responsible for writing sales proposals for prospective clients

Education:

Completed and passed the state approved 63 hour Sales Associate Pre-License

course for Florida Real Estate Sales

APPALACHIAN STATE UNIVERSITY

BOONE, NC

MAJOR: ENGLISH

Extra-Curricular Activities: Volunteer for Make-A-Wish Foundation.

Foundation provides special wishes to terminally ill children.

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