Customer Service Human Resources
Resume:
Tiffany A. Reeves
Chicago, IL. 60660
******@*******.***
http://www.linkedin.com/in/tiffanyreeveshr
AWARDS/ACHIEVEMENTS
Employee of the Year (Strategic Edge Solutions), Employee of the Year (Adecco Employment Services-
formerly Olsten), New Employee Performer (Pepsi-Cola), Employee of the Year (Today’s Temporaries),
acknowledged as one of the “Top Ten Recruiters” within the entire division for month of February (Kforce
OnStaff Group)
TRAINING
Recruiter Training, Interviewing Job Candidates, Employee Retention, Employment Law, Harassment Training,
Principles of Pricing and Financial Management, Applying the Criminal History & Background Screening, QC
and Service Disruption Processes, Recruiting Concepts, Hiring Process Overview, Payroll/Billing/Reporting and
A/R, Strategic Planning Overview, Unemployment Compensation, Workers Compensation Claims
Management/Strategic Sourcing, Talent Acquisition Training, Peoplefilter
QUALIFICATION SUMMARY
Quality focused strategic recruitment (multi-state)/Strategic Program Creation/Employee and Vendor
Management/Human Resources(on-boarding,interviewing,hiring,terminations,etc.)/Business Development/
Corporate and College Relations/Diversity
PROFESSIONAL EXPERIENCE
Arlington Resources Chicago, IL May 2009-present
Contract Corporate Full Cycle Recruiter
Sourcing and Recruitment of exempt and non-exempt IT and Healthcare Managers and Directors – for
Healthcare Information Management Systems Society – SPECIFIC TO: Developers/ Technical
Writers/Engineers/Project Managers/Programmers/RN/Pharm-D/NP
Sourcing and Recruitment of Business and Healthcare Professionals- for Devry University- SPECIFIC TO:
Admission and Customer Service Representatives, Assistant Directors of Admissions and Directors of
Admissions
Conduct technical and behavioral phone and face to face interviews
Conduct candidate testing, background and reference checks
Make offers and conduct explanation of benefits
Strategic Sourcing
College/University campus recruitment
Pipeline creation for future talent
Create and post job descriptions
Resume critique and development
Strategic planning(recruitment policy creation)
Beyond Talents Chicago, IL May 2009-present
Contract Corporate HR/Recruitment Services
Sourcing and Recruitment of exempt and non-exempt Business, IT and Healthcare Deans/Program
Managers/Instructors for Computer Systems Institute- SPECIFIC TO:
MCSE/MCSA/CCIE/Developers/Programmers/Project
Manager/RHIA/RHIT/CMA/CCSP/CPC/CCSP/RN/LPN
Sourcing and Recruitment of R & D Scientist, Forensic Accountants and Electrical Engineers
Job readiness training, career coaching, business development and participant job placement for Heartland
Alliance- SPECIFIC TO assisting under-privileged and disadvantaged adults for varied positions
Strategic planning(human resource program or recruitment policy creation)
Build pipeline for future talent
Create and post job descriptions
Attend job fairs, networking events and professional group meetings
Conduct technical and behavioral phone and face to face interviews
Job readiness training and career coaching to college students
U.S.Cellular Chicago, IL (laid off due to budget cuts) January 2008-February 2009
Talent Acquisition Strategist/Recruitment
Designed and developed new initiatives and programs for 7 states in the East region as it relates to college
relations, internship programs, workshops, speaker series and discussion panels in order to meet the strategic
priorities of the business and TA team
Created programs to generate external diverse associate and leadership level talent into the organization
Developed, nurtured and sustained relationships with external partners in the design, development and execution of
these initiatives in partnership with the External Talent Relationship team
Partnered and collaborated with executives, leaders and Associate Relations in the delivery and continuity of
programs
Conducted screening and behavioral interviews
Collaborated and partnered with external third-party (organizations/community groups/etc.)
Developed and/or provided necessary training and coaching
Lead post implementation review of program and evaluate results
Worked with appropriate recruiter/recruiting leadership to execute the Announce & Attract strategies, including
determining worthwhile exposure in all media channels
Ensured that the strategy is implemented in direct proportion to the business need
Managed the complete execution plan of the College Relations Talent Acquisition media plan and its
implementation/coordination with other acquisition systems
Beyond Talents (HR/Recruitment) Chicago, IL. November 2006-November 2007
Contract Corporate Human Resource Full Cycle Recruiter/Sourcer (contracts completed successfully)
Managed full life-cycle recruitment process including: strategic sourcing, developing position descriptions, posting
ads, reviewing resumes, conducting phone screens and interviews, and extending offers
Attended and recruited at job fairs and college forums
Outplacement counseling and resume development
Recruited senior level Finance and Accounting professionals(Quantitative Analyst, Financial Analyst, Auditors,etc.)
for corporate banking environment(LaSalle Bank)
Recruited entry to mid level banking positions to include Tellers, Relationship Bankers, Commercial Banking
Associates and Call Center Representative(LaSalle Bank)
Recruited paralegals and executive administrative staff for law firms
Recruited and hired experienced media and sales professionals for 6 states within the East and West
coast(Entercom Communications)
Kforce OnStaff Group Chicago, IL (laid off due to branch closure) September 2005 – October 2006
HR Account Manager /Full Cycle Recruiter
Sourced, recruited, interviewed and hired professionals within the mortgage, title, real estate and banking arenas
Processed applications, human resource paperwork, references, background checks and drug screens for current and new
employees
Cold called prospective clients and candidates
Handled full cycle recruiting for 6 states (IL/MO/WI/IN/KS/MN)
College campus recruitment
Outplacement counseling and resume development
Coached hiring managers on recruitment process
Occasionally traveled to attend conferences, seminars and remote recruiting
Resolved client and/or employee issues(employee and client maintenance and retention)
Marketed and sold company attributes
Obtained and filled job orders within niche
Handled posting job openings on-line and within specific niche organizations
Handled unemployment claims
Kelly Healthcare Resources Skokie, IL (division moved) August 2004 – September 2005
Midwest HR Full Cycle Multi-State Healthcare Recruiter
Sourced, recruited, interviewed and hired healthcare professionals (RN’s/LPN’s/Medical Assistants/Physician
Assistants/Pharmacy Tech’s/Phlebotomist/Occupational Therapist/Physical Therapist/Radiology Tech’s) for 7
states
Processed applications, human resource paperwork, reference checks, background checks and drug screens for current
and new employees
Outplacement counseling and resume development
College campus recruitment
Obtained and filled healthcare job orders
Coached hiring managers on recruitment process
Cold called prospective clients and candidates(business development)
Employee and client maintenance and retention
Developed and maintained professional relationships with employees, clients and all levels of management
Prepared both applicants and hiring authorities for interview process
Responsible for resolving client/employee/applicant issues and/or complaints
Negotiated client fees and employee salaries
Created detailed job descriptions
Handled full cycle recruiting for 7 states (IL/MO/NE/OH/IA/KS/MN)
Efficiently managed multiple complex projects simultaneously on a continual basis
Corporate Planned Staffing Franklin Park, IL(laid off due to downsize) December 2003 – April 2004
Human Resources/Business Development
Held responsible for overall operation of branch
Business development(sales)
Delegated and supervised duties of 2 staffing coordinators
Trained and developed staff on temporary staffing industry
Coached hiring managers on recruitment process
Maintained an adequate temporary workforce
Identified and coordinated recruiting efforts for branch
Negotiated client fees AND created proposals
Responsible for administration of unemployment, worker’s compensation and WOTC program
Responsible for the maintenance and development of assigned geographic territories
Performed sales and marketing calls to existing and potential clients via telephone and in-person
Personally met with hiring decision makers to discuss benefits of using company services
Strategic Edge Solutions Naperville, IL January 2001 – December 2003
HR Account Coordinator/Recruiter
Sourced, recruited, interviewed and made employment decisions
Conducted new employee orientations
Processed HR paperwork such as new hire paperwork, background checks, reference checks, status changes and
termination paperwork
Outplacement counseling and resume development
Conducted telemarketing to existing and prospective clients(Business development)
Employee and client maintenance and retention
Counseled field employees on behavioral issues, documented and took corrective action when needed
Trained and supervised 2 payroll clerks
Processed payroll for 10 branches (2 out of state)
Processed and printed multi-state payroll checks and invoices weekly
Updated and maintained payroll files
Handled garnishment and unemployment claims
Processed quarterly and year end closings
Processed and printed W-2’s as well as posted payables to G/L
Adecco Employment Services St. Louis, MO August 1998 – December 2000
Internal Payroll /Office Administrator (Left for an out of state opportunity)
Handled all aspects of weekly payroll for new and present employees
Coordinated interview process
Processed new hires and terminations
Processed and audited client and subcontractor billing adjustments/invoices
Pre-screened and skill-marketed new applicants and current employees for present and future placement
Entered new applicant files, payroll, tax information and maintained current employee files
Answered phones and scheduled appointments
Handled Office 2000 and payroll training throughout existing branches
EDUCATION
Colorado State University - Pre-Vet Med. /Psychology
Florissant Valley College - Mass Communications/Psychology
COMPUTER/SOFTWARE SKILLS
Microsoft Word/Excel/Access/PowerPoint, Microsoft Outlook, Explorer, AS400, Skillmatch, ADP, ACT, Lotus Notes,
Peopleclick, Taleo, Recruitmax, Peoplesoft, Kronos, Beeline, Offis 2000, TALX, HRM
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