Customer Service Manager
Resume:
Adam C. Jondall
*** ******** ***. *** ********* MI, 48192
Cell: 313-***-**** Alternate: 734-***-****
abgva9@r.postjobfree.com
OBJECTIVE: To obtain a position at a company that has opportunity for
advancement based on merit, ability, and overall
skill.
EDUCATION: Wayne County Community College September 2003
? Major: Criminal Justice
Starr Commonwealth Schools May 2003
? High School Diploma
WORK
EXPERIENCE Bolt Express
Toledo,Oh
Customer Service/Driver Manager
Bid on loads through the numerous load boards that
Bolt operated from.
Give rates to customers that call in.
Cover any and every load that is called in or sent
over
via email, with Bolt equipment, and or a partner
carrier through the Alliance system.
Logistic One
Warren, MI
? Afternoon Supervisor.
? Make sure that no failures occur on NLMI/
? Ryder/Expeditors/Etc.
? Bid on loads
? Ensure on time pick-ups and deliveries
? Oversee two dispatchers along with Oct.2011
? Midnights turnover Current
Schartz Plumbing December 2007-
Wyandotte, MI Sept.2010
? Daily residential repairs
? Sewer digs
? Occasional new construction
? Operating sewer cameras and sewer rodding machines
? Job estimates and customer relations
? Record business expenses daily
Rodriquez Expedite May 2006 -
Taylor, Mi Oct. 2007
? Dispatcher/Canadian Freight Coordinator
? Finding loads on NLMI, Panther, and Penske websites
for
empty trucks
? Monitored trucks for on-time deliveries and updates
? Handled Canadian and U.S. paperwork daily
Rush Trucking December 2005-
Wayne, MI September 2006
? Dispatcher/Canadian Freight Coordinator
? Handle inbound/outbound freight to and from Canada
? Handling Open Board trucks
? Sell loads along with rate negotiations for any
available
truck on board
T.S.I July 2003-
Brownstown, MI October 2005
? Dispatcher/Canadian Freight Coordinator
? Ensure that all customers and brokers are always aware of
any situation concerning the transit time on any hot freight
? Responsible to have any pre-planning done in a timely
fashion in accordance with customer needs and amount
of
freight being handled
? Responsible to increase revenue, keep good customer
contact
relations, and assure good safety ratings
Atlas Van Lines April 2000-
Trenton, MI June 2002
? Over the road professional packer and mover
? Dispatch responsibilities during my last six months
of
employment
? Continued local pack-and-loads as well as dispatching
? Kept inventory of customers packing slip items
SKILLS AND I believe that I would be an asset to your company. I have great
managerial
ABILITIES: skills and I am an easy person to get along with and have
excellent phone etiquette. I work well in a fast pace
environment. I have a lot of experience working under
pressure and am able to multi-task when needed. I
have a great deal of computer experience. I am a fast
and accurate typist and have extensive computer
knowledge. I have also worked with numerous systems
in the trucking industries.
CERTIFICATES Chauffeur's License
AND LICENSES: Secretary of State, Mi
TECHNOLOGY: Proficient: Microsoft Office, Internet explorer, e-mail, ICC
systems, data entry systems, Mozilla, Qual-com
systems, Penske and Ryder Sites, scanners, digital
cameras
INTERESTS: hiking, sports, pool, history, water sports
REFERENCES: John Schartz
Schartz Plumbing
Don Schulte
T.S.I
Kevin McGraw
Atlas Van Lines
Contact this candidate