Customer Service Quality Assurance

Location:

Posted:

August 22, 2011

Brianne Pedrero

*******.*******@*****.***

OBJECTIVE: Seeking a position as an Acquisition Specialist.

SUMMARY OF QULAIFICATIONS

Logistics Coordinator with 8 years of Supply Chain Management experience. Areas of expertise include

acquisition management, supply inventory and issue, and supply catalog management. Proven ability to

perform superb records control, prepare reports, and coordinate schedules for meetings. Collaborative,

pragmatic, high-energy, and able to make decisions in stressful situations.

EXPERIENCE

Hurlburt Field Medical Clinic, Hurlburt Field, Florida 2005 to 2009

Senior Logistics Coordinator

Senior Logistics Coordinator for the United States Air Force. Managed the logistical processing of

customer orders, includes coordination with vendors, sales staff, customer service representatives, billing

representatives, warehouse, and shippers.

• Accurately verified all shipments, including catalog numbers, quantities, and description

• Ensured timely delivery of supplies, instruments, and equipment

• Coordinated requests from warehouse to customer, managed proper documentation

• Tracked product inventory, monthly sales, and prepared reports

• Maintained customer catalogs including pricing, quality assurance data, and stock level

• Trained new logistics staff, prepared and presented weekly logistical reports to management team

Keesler Medical Center, Keesler Air Force Base, Mississippi, 2001 to 2005

Purchasing Agent

Purchasing agent for the United States Air Force. Reviewed and approved purchase order placement

including optimum delivery and pricing.

• Purchased medical supplies necessary for clinical operations

• Calculated monthly supply and equipment requirements

• Negotiated contracts with suppliers

• Maintained open-order status reports

• Documented and returned defective inventory products

• Handled queries from customers, regarding order documents and shipments

• Entered sales contracts and issue of debits and credits, follow up on collections

• Reviewed all orders of customers, tracked processing

EDUCATION

• Health Sciences BS, University of West Florida, Attending

• Radiography AS, Northwest Florida State College, Attending