Customer Service Sales

Maria G. Solis

**** *. ********** ******

Wichita, Kansas 67220

Phone 316-***-****

Email *********@*****.***

Objective: To obtain a position & practice my occupational skills. To be successful & grow with

a company for advancement.

Over 15yrs of Customer Service experience in the job market

Over 15yrs customized training in the customer service field

Over 5yrs of Supervisory, Manager Experience

Over 5yrs of Executive Administration/Office experience

Energetic, hardworking, willing to learn & except constructive criticism

Exceptionally organized & resourceful with a wide range of skills

Bilingual in English & Spanish

Employment History

8/07-present Evergreen International Aviation McMinnville, OR

Travel Coordinator/Recruiting/Human Resources

Coordinate, Schedule & booked business travel for employees & candidates for interviews

domestic & international (air, hotel & transportation). Used SABRE System. Maintain weekly

travel expense reports; work closely with job recruiters & Vice President of Human Resources in

administration duties/support. Communicate travel itinerary to candidate by email & to job

recruiters. Supporting recruiters with information while they are traveling to Job fairs & College

Recruitment & military bases (domestic & international) Complete offer letters & email to

recruiters (details provided by recruiters) Data entry of job descriptions (provided by recruiters

and/or department managers) posting of open positions on Imatchskills.com, careerbuilders.com

& other Internet websites. Maintained recruiting report & submitted for weekly executive

meeting. Assists potential candidates w/ information inquiries of job positions in Human

Resources in main office. Submitted resumes & job applications to recruiters.

Work closely with Human Resources manager, answer phones inquires & direct calls to

appropriate inquiry, verifying employment verifications per phone & fax, filing employee

paperwork & letters, build new employee files, interpreting documents & letters for Human

Resources in H.R. policies, reported & submitted employee discrimination & harassment

complaints to H.R. manager, maintained I-9 form compliance for Dept. of Homeland Security

US citizenship & Immigration Service, contacted employees' of new changes made, updated

information in H.R. system-Ceridian H/R & payroll database, submitted background checks in

ADP screening & selection services database & NaCo data & demographics system, Facilitated

& assisted in interpreting monthly safety procedures while on the job meetings with supervisors

& managers, Assisted in health benefits in quarterly open enrollment packets in collating &

mailings, Assisted in payroll filing payroll direct deposit forms & time cards & all other

administrative related duties w/H.R. dept. collated H.R. employee packets for new hires, assisted

in H.R. Compliance-drug & alcohol program testing, coordinated random drug testing, shipped

unrain custody forms federal & forensic forms to airport bases, sorted & filed drug documents &

paperwork, reviewed quarterly random lists for case sensitive employees to comply w/FAA,

verified drug test results in DISA system once completed by employees, Interpreting for Spanish

speaking employees regarding relation issues, Order and maintain all office supplies.

Work closely with Payroll Manager/HRIS maintain payroll tax reports quarterly & year end for

the company; maintain unemployment claims for the company & disputes regarding claims &

submitted to all states. Work with ADP, etime & Ceridian HR/Payroll system.

08/06-08/07 Dunrite Waste Oil Service Farmingville, NY

Executive Assistant

Answering phone calls for Waste oil pick-ups, scheduling pick-ups & schedule changes, dispatch

truck driver for any changes, document and record scheduled pick-ups of charges, accounts

payable, assisted in accounts receivable, Maintained office filing system, typed letters & other

correspondence, process records & maintained forms & files, process & prepared business

forms, kept telephone log updated, evaluate & prioritize incoming calls, operated fax, copiers,

printers, & other office machines

06/05-08/06 PRC ATA/Southwest Airlines Sunrise, FL

Reservation Agent/Customer Service

Booking airline ticket in a call center, reissuing old tickets, changing flights, providing flight

information & availability, SABER SYSTEM trained

03/04-5/05 State of Oregon Seniors & Disabilities Hood River, OR

Direct Care/ Client Customer Service

Assisted & supported in administration of medication & completion of any prescribed

treatments, programs & therapy & health issues, assisted clients in personal shopping, house

cleaning, provide transportation to doctor appointments, maintained social trend awareness

07/04-12/04 Sprint Inc. Hood River, OR Call Center Customer Service Repair Rep

Assisted customers in submitting a repair ticket to a dispatch technician for any telephone

repairs, submitted sales order data entry form for new products & services

10/01-07/04 Columbia Gorge Center Hood River, OR Direct Care/ Client Customer Service

Assisted clients with mental disabilities & illnesses in a group home, helped clients build

relationships with the community, maintained clients personal data daily goals, enter transactions

in a journal & other book records, provide emotional support to clients, assisted clients in

personal shopping, provided transportation to doctor appointments, provided assistance &

support in administration of medication & completion of any prescribed treatments, programs &

therapy & health issues, prepared well-balanced & nutritionally meals, maintained social trend

awareness

10/98-05/01 Sprint PCS Portland, OR

Retail Lead Customer Service & Sales Representative

Address customer complaints, programmed new software and products & diagnosed technical

problems, cell phone activations and sales and other products. Maintaining strong knowledge of

new wireless products, accessories, pricing plans, promotions and service features educating and

engaging customers through product demonstrations meeting sales objectives for wireless

phones, services and accessories handling all administrative aspects of the sale including

completing customer contracts and warranties, pulling products from inventory, accepting

customer payments and filing the completed orders, handling phone inquires from customers on

billing issues, payments,

Up grades, trade-ins, service changes returns. Interfacing with other departments on customer's

behalf when necessary. Managing a cash drawer and daily deposits of funds.

Supervised & managed by maintaining store appearance including store opening and closing

procedures 3 years of retail sales experience with key holder/cash handling responsibilities is

preferred, managed employees when assigned. Completed retail stores bank deposit to the bank.

Conducted staff meetings & employee support, Excellent interpersonal, verbal and written

communications skills & attention to detail. The ability to multi-task in a fast paced team

environment

02/97-10/98 Kelly Services Portland, OR

Customer Service Rep/Receptionist/Sales/Marketing/Multnomah County Criminal

Records Department

Operated 50 multi-telephone system, specialized telecommunications skills, Maintained office

filing system, performed data entry for incoming calls for customer orders, typed letters& other

correspondence, process records & maintained forms & files, process & prepared business

forms, performed high volume data entry, keep telephone log updated, evaluate & prioritize

incoming calls, operated fax, copiers, printers, & other office machines, sold many different

products & services to customer’s in a call center environment inbound & outbound calls,

answered incoming calls for public & criminal records department, Cold calling in Marketing of

Transportation and Distribution nationwide, typed letters & other correspondence, prepared

business forms, preformed high volume data entry for CEO of the company

02/94-02/97 Surplus Direct Hood River, OR & Vancouver, WA

Inbound Call Center Customer Service & Sales Representative/Warehouse

Coordinated timely distribution of products & services, supervised incoming products to

warehouse, received customer’s order for products & services, resolved customer’s complaints,

used computer to enter & access & retrieve data use for sales techniques, perform high data

entry, apply product knowledge to marketing of goods, determine program status of shipping of

products, received & maintained reports of new incoming products to warehouse, supervised

employees in shipping department, processed packages for customer distributions for UPS,

FedEx, USPS in accordance to zip codes & weight, responsible for product return & re-

distribution of replacement products, inventoried incoming & outgoing products

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