Theresa Velkovich

***** ********** **. *** * E

Bridgeport, Ohio 43912

(H) 740-***-****

( C) 304-***-****

Email: abgv79@r.postjobfree.com

OBJECTIVE: Seeking a challenging and responsible position that effectively

utilizes my training, experience and personal skills, while affording the

opportunity for career growth.

QUALIFICATIONS

Microsoft Word, Computer Knowledge, Communication and Telephone Skills

EDUCATION

St John Central High School Bellaire, Ohio Diploma

1967

Wheeling Beauty College Wheeling, WV Cosmetologist

License

Belmont Technical College St Clairsville, OH

Computer Classes

EMPLOYMENT

2008 - 2011 CAC Program Staff (Belmont County

Connections) Martins Ferry,

Ohio, Computer Specialist

Front Desk Duties:

. Greeted customers, answered phones, relayed messages,

transferred calls to appropriate individuals, assisted with

registration on G-Star and distributed packets

. Directed customers to appropriate information when asked

about weatherization, HEAP, and other County Services

. Fax customer's documents to the Ohio Department of Job and

Family Services, stamped documents, and gave customers

signed receipts

. Distributed mail to all departments at Connections

. Kept all pamphlets slots filled and assembled new packets

and booklets for customers

Resource Room Attendant Duties:

. Wrote up individual resumes that are job specific for

customers to apply for jobs

. All forms of Data Entry

. Educated customers on how to search Ohio Means Jobs for

employment as well as otherweb sites

. Created e-mail addresses for customers

. Assisted customers with the applications when applying

on line for work

. Responsible for WIA testing and Ohio Career Information

System Testing

2007-2008 CAC Program Staff ( Martins Ferry Library)

Martins Ferry, Ohio

Library Aide

Duties Include:

. General Office Support

. Computer Knowledge

. Planned and Organized my time

. All Forms of Data Entry

. Entered all Purchase Orders two times a month for the Library

Treasurer

2006-2007 CAC Program Staff (Martins Ferry

Recreation Center) Martins Ferry, Ohio

Assistant to the Director

Duties Include:

. Excellent telephone and communication skills

. Computer Work

. Banking

. Taking care of customers complaints

. Helped with the Summer Program

. Made all the advertisements for the Summer School Programs,

Sporting Events, that were sent to the schools

. All kinds of Data Entry

1998-2006. Wal-Mart

St.

Clairsville, Ohio

CSM/Return Desk Manager

Duties include:

. Took care of customer's needs

. Responsible for helping cashiers when problems arose

. Figured out breaks and lunches for about 25 cashiers,

door greeters and the Service Desk

. Made sure that the front end was covered when breaks and

lunches were given

. Ran the entire front of store

. Took merchandise back from customers'

. Gave cash, gift cards and exchanged for other

merchandise

. Resolved problems that arose when the customer was upset

. Able to help customer in a professional, concerned

manner

. Answered phones

. Worked well in a busy, fast paced environment, handling

a variety of tasks

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