CARL SARRAZOLLA

**** *. ************ **., ********, ID 83646 • abgv6s@r.postjobfree.com • Mobile: 858-***-****

OPERATIONS ~ PROJECT MANAGEMENT ~ SERVICE DELIVERY ~ BUSINESS PROCESS RE-ENGINEERING

A senior leader seeking to become part of a team to direct and develop Technology Projects and

Services, with a proven track record in process transformation, project management and innovation

within industry leading firms such as Scripps Health, BAE Systems and Computer Sciences

Corporation. A proven professional, leveraging over 20 years of progressive experience in Information

Systems, Project Management, Business Process Re-engineering and IT operations and service

delivery management. An entrepreneurial thinker with exceptional communication and people skills.

Experience builds on a strong foundation of a BS in Electrical Engineering from the University of

Southern California.

CORE COMPETENCIES

Change Agent, helping to identify new opportunities as well as rapidly adapting to economic and

business variables

Excellent Communicator at all levels both internally as well as client/vendor facing

Ability to drive technology to meet the business objectives

Strong people skills including employee development and motivation, problem solving and

teamwork

Solid technical understanding of both applications and IT infrastructure

LEADERSHIP EXPERIENCE

SCRIPPS HEALTH

San Diego, California

Project Manager May 2010 - Present

A senior leader providing project management skills to streamline and improve Scripps Health ability to

meet the demands of a 5 hospital and multi-clinic healthcare system.

Closed several longstanding audit actions by leveraging existing capabilities within the Scripps

infrastructure

Providing project management services to include improving security and standardization for

credit card processing, a major PC refresh project, IT infrastructure modernization and planning

for Windows 7 upgrade.

Started in this position as a contractor

BAE SYSTEMS INFORMATION TECHNOLOGY

San Diego, California

April 2008 – May 2010

Service Delivery Executive

Promoted to this position after completing the transition projects. Responsible for the Operations,

Maintenance and Project Management for the US Headquarters of BAE Systems and for Enterprise

Shared Services.

Improved finance reporting efficiency by designing and implementing a unified Work Breakdown

Structure (WBS). Report processing time went from one week to 1.5 hours; the number of

invoices was reduced from over 30 to 4.

Consistently meet or exceed all IT Service Delivery metrics by effectively managing a matrixed IT

Support Staff and managing various 3rd Party Vendors.

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Demonstrated employee management and relationship skills by consistently scoring in the upper

percentiles on the annual Behavioral Performance Feedback reviews.

Jan 2003 – April 2008

Director, IT Infrastructure and Operations

Recruited to this position after leading several successful projects as a consultant. Responsible for

managing infrastructure operations provided by an outsourced IT Service Provider, Project

management and IT Architecture and Strategy.

Achieved cost savings and established a reference service by transitioning IT outsourcing service

contract to an internal IT service delivery organization. Managed all aspects of the transition overseeing

the contractual and employee matters, asset transfers and the IT Service Transition. 98% of the

formerly outsourced IT employees accepted offers and were transitioned. This transition was

completed on time and $1M under budget with no interruption of services and the company realized

nearly $10M in annual savings.

Demonstrated exemplary Project management skills and commitment to teamwork as a three-time

winner of the BAE System’s Meerkat award, the CEO’s highest recognition of teamwork and

contributions to the company.

Influenced the establishment of a benchmark set of Service metrics as part of the IT Service

transitions. These metrics played a key role in ensuring IT Service delivery was kept at the same

or better level as it was under the prior outsourcing contract.

Delivered leading edge IT Strategic Direction for the E&IS Operating Group for BAE Systems.

Actively worked with senior business managers to identify business strategic directions and IT

opportunities. Examined ways to leverage Social Networking and other Web 2.0 components into

the business environment. Led applications and infrastructure team members in developing a

coordinated plan.

Recognized for top performance as a 3 time Chairman’s Award winner with BAE Systems. The

Chairman’s Award recognizes excellence across the corporation and emphasizes teamwork and

cross-organizational leadership.

TIVERA CONSULTING, INC.

Carlsbad, California

Founder and President 2001 - 2003

Established and managed IT Services Company providing staffing solutions and project management

to customers such as BAE Systems and Brady Corporation.

Grew business from scratch into a $500K business within two years.

Improved client’s project performance by helping client implement a phase-based project

management process resulting in >95% of projects staying on schedule and 100% closing within

budget.

Introduced innovative staffing solutions to small-sized client using a modified outsourcing

approach, resulting in savings of ~$60K/year, exceeding objectives and creating a loyal customer.

Helped a client complete their acquisition goals with no product delivery disruptions by managing

the integration activities, post-acquisition of a small privately owned company. In addition to the IT

Systems integration, also helped with personnel transition, aiding in the understanding of moving

from a private to a publicly held company, helping them to preserve key staff positions.

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Improved company communications, employee mobility and login efficiencies by managing the

North America-wide deployment of Active Directory and Exchange 2000 f or BAE Systems, Inc.

This was a multi-million dollar project to deploy infrastructure to North American business units,

ultimately affecting over 40,000 employees. The project elements included managing deployment

for both outsourced and non-outsourced business units, coordination with efforts in U.K., managing

multiple sub-contractors and network infrastructure improvements to support the project. This

project reduced the number of login domains from over 30 to 2 and email systems from 6+ to 1.

NOVATEL WIRELESS

San Diego, California

Director, IT 2000 - 2001

Recruited to serve as part of the management team brought in to streamline operations and to get the

company though its Initial Public Offering.

Streamlined the IT Systems and worked with the finance and manufacturing groups to consolidate

ERP databases. Leveraged VoIP over the WAN for efficient call routing between San Diego and

Calgary, Canada offices reducing long distance costs by 50%. Implemented disaster recovery

processes.

Introduced first version of patent disclosure for new product idea and wrote two white papers on

the use and deployment of wireless devices for Telecommunications and IT services enabling

company to improve product line and better educate customers.

GDE SYSTEMS/TRACOR CORPORATION/MARCONI

San Diego, California

Director, IT 1996 - 2000

Recruited by GDE Systems, was responsible for managing Applications operations, maintenance and

projects.

Improved labor collection and reporting efficiency by managing a process development team

including IT, Finance, Legal and HR to eliminate paper-based labor collection system, developing

and deploying streamlined processes and leveraging new technology to reduce process time from

two days to four hours. Eliminated four data entry heads and saved ~$800K/year.

Successfully leveraged knowledge from working with Finance and HR while working on the

upgrade of a Manufacturing Resource Planning (MRP) project which enabled the project team to

have better insight into requirements from those functional areas and allowed for an improved

deployment of the tool with better integration across the company.

Led the IT Integration projects when Tracor purchased GDE Systems from Carlyle Group and

again when Marconi purchased Tracor.

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COMPUTER SCIENCES CORPORATION

San Diego, California

Senior Consultant 1988 - 1995

Transitioned via outsourcing by General Dynamics was responsible for Engineering and Business

applications and pre/post-sales support and client management.

Demonstrated software rapid deployment techniques in designing a client tracking system for a

non-profit company. The result was a system that met all of their requirements, had a user friendly

interface and was developed in a shorter time-frame. In addition, they were able to successfully

market this system to other care providers which allowed them to offset some of their development

costs.

Successfully completed a Business Process Re-Engineering project for a customer who was able

to leverage those process efficiencies into an additional $2M worth of additional contracts with their

primary government customer.

GENERAL DYNAMICS, ELECTRONIC DIVISION

San Diego, California

Senior Engineer 1984 - 1988

Responsible for electronic circuit board design and CAD/CAM software, was transitioned to CSC as

part of an outsourcing agreement.

Designed the electronics control system for what was the world’s first 44 drive RAID array

Designed and integrated a digital image processing board capable of performing high speed video

panning and zooming

MANAGEMENT TRAINING AND EDUCATION

University of Southern California

Los Angeles, CA

BS, Electrical Engineering May 1984

Stanford University

Palo Alto, CA

Certificate, IT Executive Boot Camp March 2001

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