Customer Service Manager
Resume:
Brent Boyd
************@*******.***
Objective:
Seeking a career in a professional business atmosphere where my strong
leadership skills, versatility and integrity will be an asset to a growing,
reputable company.
Highlights:
V Excellent Leadership experience
V 15+ years excellent customer service
V 15+ years experience in coaching, training and employee development
V Geographically diverse; adaptable to any environment and demographics
V Strong work ethics
V Outstanding organizational skills
V Proficient in Microsoft Word, Excel and PowerPoint
V Offered promotions: Shoes/Accessories Manager, Asst Manager, Store
Manager
Education:
Bachelor's of Science Degree, California State University, Fresno
Focus: Entrepreneurship 2004
Associates Degree, Reedley College
Focus: General Studies 2001
Experience:
07/11-Present:
DSL/MIT, California Pizza Kitchen
Central California
Designated shift lead/manager-in-training position that involves day-to-day
operations, health and quality inspections, and serving.
03/11-07/11:
Server, Yard House
Northern California
Position required catering to guest needs while providing excellent
customer service in an American
Fusion setting.
02/06-03/11
Associate Manager/Server, Claim Jumper
Southern California/Northern California
Areas of management: floor manager, window manager and busser manager.
Responsibilities include light scheduling, labor & profit awareness, guest
services, BOH/FOH, cash-handling, closing procedures, and managing aloha
terminals. Recognition has been given on the corporate level as well as
local for excellence in customer service.
12/03-03/04
Department Manager/Grocery Replenishment, Vons Companies
Bakersfield, California
Managing all departments including meat, dairy, frozen foods,
pricing, and ordering product for all departments. Responsibilities also
include training
associates in various departments,
12/97-8/00
Shipper/Receiver/Sales, Talbots Clothing
Fresno/San Diego, California; Long Island, NY
Position included supervising shipping/receiving department, organizing,
processing inventory and relaying data to computer, Sales floor assistance
while providing outstanding customer service, designated to open new stores
in New York and California.
*References available upon request
Contact this candidate