Customer Service Manager
Resume:
EMANUEL JACKSON
*** ****** ****** *** *** QUANTICO, VIRGINIA 22134
571-***-**** abgv63@r.postjobfree.com
OBJECTIVE
To secure a position that will utilize my business, music or customer service skills
acquired through work and educational background.
EMPLOYMENT
8/2010 Present Choir Director
• Confer with clergy to select music for church services
• Conduct guest soloists in addition to ensemble members
• Position members within groups to obtain balance among instrumental or
vocal sections
• Use gestures to shape the music being played, communicating desired
tempo, phrasing, tone, color, pitch, volume, and other performance
aspects
• Be thoroughly committed to collaborative leadership
• Demonstrate the ability to work well with children and young adults.
Expose them to fresh ideas for music in our children and youth programs
05/2010 Present Professional Saxophonist
• travel to various locations for performances
• Has a good understanding of music genres and styles
• Performed for Black History Month on Aberdeen Proven Grounds
• Performed for Weddings and Receptions
• Performed at different church events
• Performed at Colleges and Universities for events
05/2010 Present Vocal Coach
• Guides clients through his or her repertoire of songs and gives feedback
and advice on how to improve not only the execution of different songs
• Practice vocal arrangements, vocal phrasing, articulation, enunciation,
correct lyrics, pitch, volume
• focuses primarily on the fundamentals of good singing, such as
breathing, support, posture, tone creation, placement of sound, range,
blending between registers to eliminate vocal breaks, endurance and
excellent control
• teaches clients how to interpret the sensations of his or her body while
singing, how to produce desired tones, and how to make adjustments
03/2010 Present Sporting Goods Sales Associate Dumfries, VA
• Conducts selling of ammunition hunting, fishing licenses along with
temporary boat registration.
• Use key machine to duplicate keys for homes, mailboxes, as well as
automobiles.
• Receive stock, merchandise/supplies, organizes, and maintains the
Sporting Goods area by utilizing equipment.
• Cash register operator.
• Completes supporting paperwork and data entry as required.
• Handles confidential financial and personal information appropriately.
• Tactfully handles confrontational or stressful interactions with customers.
• Discusses products offered and ensures customer satisfaction
concerned with quality.
• Produce work that is orderly and attractive. Ensure tasks are completed
correctly and on time.
• Able to get along well with co workers and accept supervision.
• Other responsibilities assigned as required by shift manager.
• Received positive evaluations from previous supervisors.
• Recommended by company to consider moving up into management
because of my leadership characteristics.
06/2008 03/2010 Wal Mart overnight stock Abingdon, MD
• Provided a clean, stocked, well zoned store.
• Delivered excellent Customer service.
• Maintained excellent productivity levels.
• Ensured that safe work practices are followed.
• Maintained operational and merchandise standards.
• Other responsibilities as required by shift manager.
• Worked well on my own and requiring little or no supervision and
follow up.
• Excelled in a team working environment.
• Flexible based on the freight flow and demand.
01/2009 05/2009 WRCS AM 970 Radio Ahoskie, NC
Gospel Radio Announcer (Internship)
• Introduced musical selections and introduced the radio station after
commercial breaks.
• Selected and coordinated music.
• Read into the microphone preprinted scripts.
• Took readings from transmitter and adjusted power as needed.
• Operated broadcasting equipment.
• Performed duties of a Music Engineer.
• Established and maintained an effective working relationship with other
employees.
• Expressed thoughts, comments, and information clearly to bring
innovative ideas in keeping the listeners engaged.
• Knowledge of Federal Communication Commission (FCC) rules and
regulations regarding commercial radio broadcasts.
• Knowledge and experience of the proper techniques of live radio
announcing.
08/2007 05/2009 Chowan University Murfreesboro, NC
Recording Engineer
• Ensured that all of the studio equipment was working correctly and
properly set up for the recording session.
• Ran cable, checked microphones, and set up baseline levels on
the control panel of ProTools and Alesis Masterlink.
• Operated equipment to record, mix, and edit sound music
recordings of live concerts and recitals.
• Created labels and covers for compact discs of concerts and
recitals.
• Coordinated audiotape duplication.
• 08/2007 05/2009 Chowan University Murfreesboro, NC
• Musical Librarian
• Filed musical recordings, sheet music, and original
arrangements in accordance to the filing system.
• Received and examined all returned items for example, books,
sheet music, and compact discs for damages.
• Worked with retrieval of missing materials.
• Overseen the acquisition of materials, balancing faculty and
student requests with the results of the librarians’ collection assessment.
• Provide reference service to all patrons in the acquisition of
information on music.
EDUCATION
8/2004 5/2009 Chowan University Murfreesboro, NC
Bachelor of Arts & Science Music Business Technology
• Director Chowan University Gospel Choir/Praise Team
• Coordinated all rehearsals and sectionals that took place.
• Wrote, composed and arranged songs to be performed at
concerts during the year.
• Organized at least one major concert a year featuring the choir
and praise team.
• Participated in singing for other college, church and community
service events such as Relay for Life.
• Initiated a study hall program for students in the choir to focus on
grades and get help with subjects that gave them trouble.
• Organized an outing at the conclusion of each year for the choir
to unwind and reminisce on great memories shared throughout the year.
• Director Chowan University Jazz Band/Saxophonist
• Lead soloist for the ensemble.
• Set tempo for pieces played during concert also, designated
soloists for each piece.
• Leader Chowan University Singers, Tenor Section
• Selected by conductor to be section leader for the tenor section.
• Met with conductor to discuss game planning for the year and
expectations.
• Conducted sectional rehearsals with the tenor section to make
sure that they were confident and efficient in singing parts.
• Used piano to warm up the choir if the conductor was late or
absent.
• Audio Technician Chowan University/Holy Temple Holiness
Church of Deliverance, Baltimore, MD
• Installed and maintained mechanical and electronic components
of audiovisual equipment including, integrated circuits.
• Coordinated audiotape duplication.
• Cleaned, maintained and performed minor repairs on mechanical
components of audio visual equipment.
• Maintained records of maintenance and repair of equipment.
• Occasionally mounted permanent audiovisual equipment such as
screens and monitors in the church.
• Recommended audiovisual purchases.
SAXOPHONE ACCOMPLISHMENT
Received the award of excellence and military coin for Black History Month Program; presented by the
Post Commander of Aberdeen Proven Grounds.
COMPUTER SPECIALIZATION
• Audio Amplification (speakers, amps, sound board, cable, and
microphones)
• Six Channel Mixing Board
• Master links
• Finale
• LOGIC/Garage Band
• Sony Acid Pro 5.0
• Sony Sonic Foundry Sound Forge 7.0
• Kodak Digital Camera
• Windows Vista
• PowerPoint
• Excel
SKILLS
• Excellent customer service skills.
• Extensive knowledge of Internet and computer.
• Strong telephone and listening skills.
• Solid communication skills.
• Immense ability to maintain good rapport with customers.
• Enjoy rapport building and customer interaction.
• Strong persuasive skills.
• Composing and arranging music
• Professional saxophone player
• Direct choirs
• Vocal trainings
• Music workshops
REFERENCES
Dr. Gregory Parker
Department Chair for the Department of Music
abgv63@r.postjobfree.com
Dr. J.C. Watford
General Manager WRCS 970 A.M. Radio Inc.
abgv63@r.postjobfree.com
Michael Butrico
Associate Professor of Music
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