Manager Customer Service

William H Morse ***

**** ******* *****

Orlando, FL 32808

407-***-****

*******@***.**.***

SUMMARY

Flexible, self motivated and well organized professional with extensive

experience in warehousing, inventory ordering and control, record keeping,

shipping and receiving. Innovative and resourceful in developing,implementing and motoring strategies for the supporting the needs for the

technicians and the external customers. Detail oriented and hands-on in

managing multiple assignments simultaneously, work s well either in a team

environment or independently. Holds high personal standards and

consistently leads by example. Have 37 years experience in warehouse and

inventory control. Proficient in Word, Excel, Power point,XP, Oracle,

JDE, Team Management Systems, Windows 2000

ACCOMPLISHMENTS

. Eliminated air conditioning service part theft on service vehicles by

$150.00-$200.00 per truck by tracking product issued out and used by

technicians on excel spread sheet

. Eliminated warehouse theft by adding security fence and cameras

. Cut vehicle insurance rates by 35% by teaching Smith Driving to all

employees that drove company vehicles

. Reduced workers compensation claims by 95% by teaching safety classes

and on job site inspections

. Maintained 100% accuracy of all shipping and receiving

. Created about 500 purchase orders monthly reviewed and approved for

accuracy, pricing and then given to the accounts payable department

for payment

. Implemented minimum and maximum levels for the warehouse and 20

service vehicles to track part usage and prevent out of stock parts

. Negotiated better pricing with all vendors on a monthly basis

. Constantly looked for better products with great pricing to get the

same job done with less labor and save money and put profit to the

bottom line

. Provided annual forecast of projected equipment and part usage, which

in turn made major impact of product pricing

. Generated reports in real time on Excel spread sheet that shows every

purchase order that was written for the month with cost, vendor, which

job, to always know where the job costs were at a glance

. Certified fork lift driver

. Certified safety director

. Certified first aid caregiver

PROFESSIONAL EXPERIENCE

Lowe's Home improvement Store #670, Sales, Hardware and Tool Department,

Orlando, FL September,2010- current

. Performed excellent customer service to all customers and guided them

in the correction direction of what they need to do the projects they

were working on and tried to up sale and have them buy add on tools or

hardware that they did not have at home to do the project.

. Zoning is done by you every night that you work to make sure that all

open holes that do not have product is filled in prior to opening the

next day.

. Provided key, glass, shelve cutting and lock re-keying to customers

ARS/Rescue Rooter, WAREHOUSE MANAGER, ORLANDO, FL November, 2006-

September, 2010

. Implemented inventory control system software to maintain 100%

accuracy of all incoming and out going material

. Developed inventory control system to track inventory usage

placed on service trucks. Saved company $150.00-$200.00 per

truck on physical inventory done every 2 months. This task was

performed on excel spread sheet

. Managed inventory in the warehouse which was about 4,000

different items valued at $100,000 - $ 150,000 at all times. The

physical inventory is taken once a month and the inventory

variance in the amount of $ 100.00-$250.00 per month.

Implemented a secured fenced in area with cameras

. Verified and reconciled all purchase orders written every month

for accuracy

. Scheduled meetings with the vendors to make sure we got the best

prices on supplies and equipment possible

. Certified Smith Driving instructor. Taught all new employees had

to take the course and pass a test. The employees were monitored

by GPS and Drive Cams. This cut the accident rates by 95%. The

company saved about 35% on insurance rates

. Certified Safety Director. Taught classes every week to all

field personal about different safety items and alerts. Went to

job sites to make sure all safety rules were followed. This

practice cut or workers compensation claims by 98%

. Certified fork lift driver

. Certified in first aid

. Initiated and maintained all workers compensation claims

. Fleet Manager. Maintenance, service, Drive Cam and GPS were

monitored on 50 vehicles.

. Developed excel spread sheet maintained in real time to monitor

every purchase order written each month to be able to know at a

glance where true job cost were at any time

PRO TECH Orlando, FL WAREHOUSE MANAGER/ ASSISTANT CONTROLLER FOR SERVICE

DEPT July, 1996- November, 2006

. Ordered all supplies needed for the warehouse and the install

crews

. Administered payroll for about 100 employees

. Performed all functions of a Human Resource Officer

. Managed all accounts receivable invoices, posted all account

receivable monies, created all bank deposits

. Trainer for the TMS software system to all new employees

. Maintained the windows 2000 server

. Performed job costing for all jobs done, spotted where the

problems were and presented the findings to the company owner

for review

. Fleet Manager managed all maintenance and repairs for all

vehicles. Major repairs were put out for bids

. Launched and maintained all workers compensation claims and

reviewed what happened to produce the claim and made adjustments

to make sure the accident did not happen again to another

employee

. Generated monthly income statements and delivered the results to

the owner of the company and the managers

LAKE RIDGE WINERY Clermont, FL WAREHOUSE MANAGER January, 1994-July 1996

. Performed all shipping and receiving procedures

. Maintained all inventory and did physical every month

. Monitored quality control of the wine making process

EDUCATION

. Saint Johns High School, Diploma, Darlington SC

. Florence Darlington Technical, Florence SC Associates Degree

Business Management

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