Manager Project

Nancy Matthews

www.linkedin.com/in/nancymatthews1

**** ***** ****** #* *** Diego, CA 92106 818-***-****

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Communications Manager

A highly effective, detail-oriented communications manager skilled in

developing and implementing a broad range of strategic and tactical

programs to support the company's business plan, communicate its values,

and increase employee engagement.

Major strengths:

15 years experience in corporate/internal communications

Skilled in writing, editing, communication planning and measurement

Trusted consulting relationship with management

Excellent communication and presentation skills

Creative, collaborative and customer-focused

Experience

Anthem Blue Cross of California

2011 - Present

Communications Consultant (freelance)

Write detailed meeting reports for quarterly Physician Relations Committee

meetings. The committee is comprised of contracted physicians representing

large medical groups and hospitals throughout California.

Health Net, Woodland Hills, CA

2005 - 2011

Internal Communications Manager, Health Net of California

Managed and executed strategic internal communications plan to ensure a

common understanding of the company's goals and strategies, promote the

Health Net brand, and build and strengthen the company's culture.

Crafted internal communications for leadership, including the president's

monthly columns; company intranet, electronic newsletter and magazine

stories; follow-up surveys and reports for leadership team meetings.

Project manager for bi-annual town hall meetings. The meetings provided an

opportunity for senior leadership to meet face to face with 6,000+

employees to discuss company business concerns.

Provided internal communications leadership and support for Corporate

Communications, Health Education, Marketing, Medical Management, Meetings &

Events, Organization Effectiveness, Sales, Wellness and other business

areas, as well as for company-sponsored events and special projects, such

as American Heart Association walks, service anniversary luncheons and

employee health fairs.

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Nancy Matthews 818-***-****

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Keenan & Associates, Westlake Village, CA

2004 - 2005

Communications Consultant (freelance)

Developed sales, marketing and employee benefit materials for clients of

this leading full-service employee benefits consultant and broker.

Materials included memos, newsletters, benefit brochures, enrollment

worksheets and PowerPoint presentations explaining to beneficiaries their

medical, dental, life, disability, AD&D, critical illness and other

insurance benefits. These materials aided beneficiaries in understanding,

selecting, enrolling in and using their benefit programs.

Aetna / Prudential HealthCare, Woodland Hills, CA

1995 - 2004

Internal Business Communications Manager

Partnered with regional president, leadership team and national corporate

communications team to plan and implement strategic internal communication

programs to support regional and national business objectives.

Provided communications support for regional management by writing a wide

range of communications, including articles, biographies, emails,

leadership profiles, memos, newsletters, reports, Q&As, talking points and

video scripts, as well as presentations for quarterly results meetings,

executive road shows and informal brown bag luncheons.

Teamed with Sales and Marketing, Emerging Markets, Public Relations,

Community Affairs and Prudential/Aetna Foundations to coordinate community

outreach programs and media events to showcase Aetna as a good corporate

citizen.

Managed all regional internal communications during difficult times,

including re-engineering,

reorganization, downsizing, departure of key executives and eventual

acquisition of Prudential HealthCare by Aetna.

Southern California Gas Company (Sempra Energy), Los Angeles, CA

1994 - 1995

Advertising Account Executive

Managed creation, production and implementation of general market and

ethnic market advertising campaigns; oversaw projects by advertising

agencies and freelance creative staff.

Created and produced a variety of highly effective internal and external

communications for Customer Service, Employee Communications, Human

Resources, Marketing and Public Affairs.

Education

California State University, Northridge

. Bachelor of Arts Degree in Communications/English

. California State Secondary Teaching Credential and Adult Education

Teaching Credential

University of Southern California

. Certificate of Advanced Advertising Studies (sponsored by the American

Association of Advertising Agencies)

Professional Affiliations

. International Association of Business Communicators (IABC)

. Habitat for Humanity Marketing Advisory Committee (San Fernando/Santa

Clarita Valleys Chapter)

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