Customer Service Manager

Melissa Benson

Henderson, NV 702-***-**** ***********@*******.***

Profile:

Competent, confident, and organized professional with considerable, diverse

experience augmented by a formal education in Psychology and industry-

related training. Mastery in all aspects of office management, legal

clerical work and problem solving. Looking for part time or full time

work. Expertise includes:

70 wpm Shorthand/Speedwriting, 80 wpm Typing, Microsoft/Excel, Maintaining

Confidentiality, Legal Clerical Work, Transcribing Minute Orders/Markups,

Office Management-Non Legal, Customer Service, Multi-line Telephones,

Human Resource-Hiring/Admonishment/Termination, Multi-Tasking, Fast Pace

Work Environments.

Experience:

Clark County District Court Courtroom Clerk 02/2009-Present $42,000

yearly

Set court hearings, transcribe minute orders based on personally detailed

shorthand notes taken during court hearings, data entry, file

motions/documents in open court, administer oaths, prepare and maintain

exhibits, sentencing forms and other documents. Maintain chain of custody

of all evidence presented in court. Prepare and distribute Markups,

enter/quash warrants in County computer system, file, handle all trial

procedures, and respond to inquiries from Judges, Attorneys and court

personnel. Fast paced environment and must maintain a hi level of

confidentiality.

TimeShare Independence Office Manager 02/2008-01/2009 $39,000 yearly

Office Management to include human resource duties of training, managing

employees, controlling hours worked, payroll, hiring, admonishing and

terminating employees; ordering and tracking supplies; creating then

enforcing office procedures, client correspondence; setting travel

arrangements including hotel, airfare and transportation for salesman.

Customer service. Ordering proper postage supplies and preparing packages

for delivery by pickup or by dropping off at Post Office.

Brownstone Security Office Manager 02/2002-11/2007 $40,000

yearly

Office Manager 06-07. Duties included human resource duties of training,

managing employee hours, payroll, hiring, admonishing and terminating

employees; ordering and tracking supplies; creating then ensuring office

procedures are followed, client correspondence; attending Job Fairs for

Recruitment after finding and approving job fair with Corporate Office.

Workers Comp. Specialist 03-06. Assistant to Vice President. Duties

included setting up a Workers Compensation Injury Plan for injuries on the

job. Training all branch offices as to procedures when an injury occurs.

Handling payment approval for hospital charges and ensuring accuracy of

charges. Visiting job sites to ensure safety procedures are being

implemented and investigated injuries by ordering of Surveillance when

necessary, and visiting sites to view potential causes of injuries.

Kern County Superior Court of California Clerk 02/2002-12/2002

$9.65 hrly (temp)

Entered new traffic tickets into system, accepted payments from Deft's for

Court fees, filing.

Whittier Superior Court of California Deputy Clerk I 02/001-

01/2002 $32,000 yearly

All clerical work to include enter/quash/recall warrants, enter new case

information assigning case numbers, accepted cash payments from Deft's for

criminal and traffic fees, answered public telephones and obtained

information requested and as allowed, filing.

Education:

Cerro Coso College 2004 Associates Degree in Social

Science

Chapman University 2009 Bachelors Degree in Psychology

Grand Canyon University 04/2012 Masters Degree in Psychology

References:Josh Christiansen 760-***-**** R. Bragg 702-***-**** Karen

Show 760-***-****

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