Quality Assurance Management
Resume:
MARWA RAFIQ
**** *********** ***** **********, ** 22310
********@*****.***
EXECUTIVE ADMINISTRATIVE PROFESSIONAL
Leading Others through Example and Service
PROFILE
Able to remain calm and work well in high-pressure situations, possessing a
genuine respect for personnel at all levels, and interpersonal skills that
mesh very well with achieving maximum productivity from every job.
Constantly seeking new challenges and process improvements.
Confident, highly energized, effective, and persuasive communicator with
strong interpersonal, technical, and Executive Assistant skills, able to
prioritize and complete multiple tasks and follow through to achieve
project goals. Recognized as a motivator and mentor, experienced in the
planning and implementing of successful corporate strategies.
. A professionally driven individual with both a strong work ethic and
the desire to exceed expectations in all aspects of professional
performance. Always on schedule, detailed oriented, able to prioritize
and handle multiple tasks while effectively functioning as a key team
member and individual contributor.
. Driven to achieve goals and overcome obstacles, a welcome addition to
any team, a solution provider who consistently earns the confidence of
peers and customers through the delivery of superior personal
performance.
CORE COMPETENCIES
Productivity and Performance Improvement . Customer-Service Oriented .
Excellent Problem Solver
Client Relationship Management . Interdepartmental Relationship Management
. Analytical
Technical Support . Cost Control . Microsoft Word . Microsoft Excel . Needs
Assessment
Attention to Detail . Excellent Organizational Skills . Client
Collaboration
Microsoft Office Suite . SharePoint . Process Improvement
PROFESSIONAL EXPERIENCE
Chanega Technology Services Corporation Alexandria, VA
2003 - 2011
Executive Assistant 2003-
2011
Responsible for all administrative functions within the Executive
Department. Continually and effectively provided direct support for the
President and Chief Executive Officer including other members of the
Executive Department. Meticulously maintained records of meeting time-
keeping, correspondence, accurate and detailed travel and daily
itineraries, expense reports, and Human Resource data entry. Developed an
extensive understanding of and ability to effectively utilize principles of
business management, resource management, time management, and team
coordination. Created and generated critical reports distributed and
produced through the department for Executive management on monthly,
quarterly, and annual basis.
Quality Assurance Specialist 2006-
2011
Efficiently coordinated and implemented quality assurance standards across
the entire organization with the Quality Manager to develop productivity
and performance improvement. Oversaw weekly employee orientations, special
projects, and quality resources. Directly responsible for the design and
execution of several employee surveys utilizing tools on SharePoint.
Provided remarkable service through all employee interactions, problem
resolution, and other general administrative duties as assigned.
EDUCATION
Associate of Arts, Business Management Northern Virginia Community
College Alexandria, VA
Currently Pursuing
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