Manager Customer Service

Greg Ramirez Jr.

** ***** ***** ****** ( Darien, WI 53114 ( 262-***-**** (

********@*****.***

Objective

. Seeking a management, customer service, human resource or quality

position with an organization where I can utilize my skills and

experience to improve operations, increase profitability, and enhance

growth.

Education

Masters of Science in Management December 2011

Bachelor of Science in Management December 2009

Certificate Human Resource Management November 2008

Associate of Science: Business May 2007

CARDINAL STRITCH UNIVERSITY - Milwaukee, WI

Language Skills

. Bi-lingual-English, Spanish

Professional Experience

HR Manager/Office manager

Sears Holding Corporation-Janesville Mall August

2010-Present

. Support the Operations Store Manager in Developing a high performance

team by assisting in scheduling and supervision of Office Associates

. Participate in interviews, oversees and supports recruitment for

hourly positions in the store.

. Maintain working knowledge of applicable federal, state, and local

employment laws and ensures awareness and compliance throughout the

store.

. Maintain integrity of employment transactions through timely and

accurate on-boarding, record updates, and termination processing.

. Perform payroll processing for non-exempt employees

. Partner with the store manager and Sears HR Consultants to resolve

policy, compliance and associate issues in a timely manner

. Proactively monitors training completion of associates, assists store

management team with needed follow-up; conducts training on new

policies, procedures and initiatives when required.

. Adheres to privacy requirements and maintains confidentiality of

associate and customer information.

Adecco Employment Agency (temporary agency) April 2010-

August 2010

. Secondary Operator

Iseli Company, Walworth, Wi 53184

Co-Staff Corporation (temporary agency) October 2009-

April 2010

. Human Resources Administrative Assistant\Data Entry Clerk October

2009-December 2009

Professional Power Products, Darien, Wi 53114

. Clean-up personnel January 2010-

March 2010

United Services full Restoration Company, Delavan, Wi 53115

Bi-lingual Registrar November 2008-

October 2009

University of Wisconsin Medical Foundation - Madison, WI

. Accountable for online posting of copayments and general patient

payments.

. Updated patient insurance information online

. Assured that invoices are adjudicated to the appropriate insurance

coverage when insurance changes take place

. Notified departments of referral needs and patient responsibility for

cash management of payments collected during the check-in process

. Accountable for cash management of payments collected during the check

in process

. Verified and updated patient demographic and insurance coverage

information

. Prepared account financials during the registration process and worked

various registration work queues

Quality Technician September

2007-November 2008

Viasys Healthcare -Cardinal Health Company -Madison, WI March

2004-November 2008

. Ensured Device History Records (DHR) comply with requirements per the

current Good Manufacturing Practices(CGMP'S)

. Led quality inspections on all products. Documented and initiated

corrective/prevented action per procedure.

. Performed quality audits per procedure to maintain compliance with

internal and domestic standards.

. Assisted with quality processes and documentation improvements

Assembler

Viasys Healthcare

August 2004-September 2007

. Built Biomedical hospital equipment

. Assembled mechanical sub-assemblies

. Serviced returned systems components from hospitals & clinics

. Re-arranged work station to improve flow of sub-assemblies by

implementing a Kan-Ban system

Material Handler

Viasys Healthcare March 2004-

August 2004

. Receiving department

. Prioritized incoming product and sent out to manufacturing floor to

use immediately

. Addressed any concerns dealing with damaged, wrong items and

quantities

. Eliminated wasted space by allocating a kan-ban system which bolstered

my productivity

Warehouse Logistics Manager November 1997-

Jaunary 2002

Putnam Company Inc. - Walworth, WI

. Coordinated & scheduled shipments for pick-up and delivery

. Prioritized customer orders that needed to ship out immediately

. Processed shipping daily manifests of what was received and shipped

out

. Forklift Licensed Operator

Activities and Interests

. Dog Jog-Human organizations serving animals in shelters and the

caretakers at organizations

2007

. Habitat for Humanity - Dane County, WI 2005

. John Casablanca Modeling & Career Center: MTM Management

2001

. Habitat for Humanity-Rock County 2010

Contact this candidate