Customer Service High School
Resume:
AMANDA JONES
**** ********* ***** ***. ****
Charlotte, NC 28270
**************@*****.***
Objective: Seeking a position in healthcare services answering phones, scheduling
appointments, and being a motivated team player in a fast paced environment to help
my future career in dental hygiene to be more successful.
SUMMARY OF EXPERIENCE
*Self motivated and able to motivate others
*Interface with all ages and ethnic backgrounds
*Proven ability to work efficiently and effectively under pressure
*Very well organized and able to meet deadlines
*Successful in learning new systems and methods
*Experience with customer care and assisting patients with their needs
WORK HISTORY
September 2008 – July 2011
United States Navy (Boatswains Mate)
*Served as helmsman and lookouts
*Repaired, maintained, and stowed equipment in preparation for underway operations
*Worked in non-engineering divisions of the ship
*Stood security watches while in port and underway
*Operated sound-powered telephone systems
*Participated in Naval ceremonies
*Took part in underway replenishments
*Worked with qualified personnel to gain job training and experience
March 2011 – July 2011
Naval Medical Center Portsmouth (Secretary/Receptionist)
*Maintained operational readiness, ensured medical and dental readiness of fighting
forces, provided accessible high quality comprehensible healthcare, prevented illness
and injury, promoted wellness and health, operated a healthcare education center of
excellence
*Was responsible for dispatching the emergency cardiac response team, med-evac
team, duty driver, and any fire or code alarms
*Made official entries into the command deck log
*Assisted patients with transporting to and from parking garage with patient ptv or
wheelchair
*Provided quality customer service
May 2005 – March 2006
Optometric Eye Care Center (Receptionist)
*Created a welcoming environment for patients while greeting patients
*Answered their questions and helped them check in/out
*Assisted patients with their insurance and co-payments, filed, pulled charts, and other
various duties
*Answered a multi-line phone system
*Scheduled appointments
SPECIALIZED RELATED TRAINING
*Financial management *CPR and basic first aid *Alcohol and drug safety
EDUCATION
*D.H. Conley High School (graduate of 2005)
PERSONAL STRENGTHS
*Committed to customer service satisfaction
*Reliable, detail oriented, team player
*Professional integrity, strong moral courage, and honesty
*Young and energetic individual with unlimited potential
REFERENCES ARE AVAILABLE UPON REQUEST
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