Customer Service Manager
Resume:
Charlie Welters
Woodburn, OR 97071
**************@*******.***
Professional Objective
To continue my career with a company that will provide me with a future
and a company that will allow me to help their success utilizing all my
abilities from my experience.
Qualifications Summary
More than 25 years of commitment and professionalism at Albertson's
Distribution Center and in store operations. Have built and sustained
positive relationships with department and store managers as well as
with vendors; have positive performance reviews reflecting
achievements. Relevant areas of strength include:
? program implementation ? benchmark tracking
? staff training/mentoring/support ? meeting
planning/leadership
? process improvement ? loss and quality control
? relationship building ? merchandising
? shrink minimization ? group presentations
? plan-o-gram implementation ? customer service
? trend and industry analysis ? execution of initiatives
? procedural and policy compliance ? cost containment
? monitoring/improving metrics ? team development
Performance reviews reflect success with recaps and professional areas
including: inspections customer service teamwork communication
with warehouse...attention to detail work ethic accountability
...problem solving...decision making. Have advanced as a result of
achievements. Goal focused, hard working, energetic, and adaptable.
Computer literate: Word and Excel as well as proprietary programs for
buying, pricing, and warehousing. Free to travel.
Experience Highlights
Produce Manager- Fred Meyer/ Kroger (2011- Present)
Responsible for rotation, quality, filling displays, customer service,
associate training and mentoring. Assured that the department had top-
level presentation, sanitation, appearance and customer service.
Assistant Produce Manager- Fred Meyer/ Kroger (2010- 2011)
Responsible for rotation, quality, filling displays, customer service,
associate training and mentoring. Assured that the department had top-
level presentation, sanitation, appearance and customer service.
Replenishment Contractor- Kendal Floral (April- September 2010)
Responsible for the ordering of floral for Albertsons stores and Kendal
Floral. Responsible for the maintenance of the order system for
Albertsons on site at the Distribution center. Responsible for
communication with store personnel and vendor partnership. Required to
project product needs for more than 200 stores.
Operations Sales Specialist- Albertsons/ Supervalu (2008-2010)
In charge of retail produce and floral departments for 25 stores. Visit
regularly to track/improve performance; compile and assess data, plan
and lead produce manager meetings, train and mentor personnel on site.
Share merchandising plans with staff, clarifying goals for sales, gross
and labor. Develop and execute training programs; generate reports;
monitor industry and region so as to stay aware of competitor
activities. Conduct weekly recaps throughout region.
< Completed 2009 Training in "Managing Sales and Profit."
< Attended "Front Line Leadership" class in September 2009.
Charlie Welters: Page two
Lead Quality Assurance Supervisor, Distribution Center (2004-2008)
In charge of product quality, temperature and packaging, supervising
three staff in controlled environment and conducting product
inspections according to specifications and requirements. Monitored for
rotation, inventory dates, temperatures and shipping, with particular
focus on banana criteria. Scheduled staff and prepared performance
reviews. Generated monthly and quarterly recaps and prepared Six Sigma
reports.
? Cross-trained at Portland Distribution Center.
< Completed three LMS courses in 2006-2007.
< Attended USDA training for one week in 2007: Introductory and Advanced
Product Inspection Training Program. AMS, FVP, FPB Training and
Development Center.
< Spent two weeks in Dallas in 2004 helping open 15 Super Saver stores.
Set produce departments and signage, build displays, and trained
associates.
Quality Assurance Supervisor, Distribution Center (2004)
Duties same as those described above.
Produce Manager (1985-2003)
Assigned to 12 sites, was accountable for training of produce managers,
monitoring gross/sales/labor projections, checking/managing
inventories, writing orders, preparing schedules, and maintaining
database. Trained and mentored associates, up to 8 per site, and
ensured that each department had top-level presentation, sanitation,
appearance, and customer service.
< Spent seven weeks in California overseeing operations and training
associates at 10 sites.
< Completed Product Merchandiser Training Program and headed training for
produce manager Career Advancement Program classes.
Albertson's Associate (1983-1985)
Started as bottle clerk; was promoted to courtesy clerk, then to
produce clerk before promotion to produce manager.
Interests
Golf, basketball, weight lifting, celebrity portrait drawings, boating.
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