Quality Assurance Customer Service

MAUREEN BAETZ

Villa Park, IL

630-***-****

*******@*******.***

PROFESSIONAL EXPERIENCE

Quality Assurance Technician (Contract with Adecco) (Jan.

- Feb. 2011)

Fisher Clinical Services

. Visually inspected packaging components for pharmaceutical

companies to ensure compliance with quality standards,

resulting in the highest level of customer satisfaction.

Quality Control Technician (Contract with Aerotek Scientific) (Jan.

- Feb. 2010)

Kester, Inc.

. Tested and inspected assembly materials for the electronic

marketplaces to ensure that quality standards were followed,

resulting in a high level of customer satisfaction.

Quality Assurance Technician (2007 - 2009)

Bard Brachytherapy, Inc.

. Reviewed and released physicians' orders and production

manufacturing records by ensuring that completeness, accuracy,

and quality standards were met or exceeded, resulting in a 98% or

higher error-free final product.

. Tested raw materials while ensuring that compliance with quality

standards were met or exceeded,

resulting in the highest quality components of the final product.

Inventory Specialist (2006 - 2007)

Bard Brachytherapy, Inc.

. Assayed and filled physicians' orders with radioactive 'seed'

isotopes, providing prostate cancer patients with successful

radiation treatment.

. Reviewed co-workers' work for accuracy and completeness, reducing

the number of non-conformities of the final product by 95% or

higher.

Medical Technologist (1998 - 1999)

Biosafe Laboratories, Inc.

. Analyzed blood specimens for the presence of allergens and PSA

(prostate specific antigen), providing timely results used by

physicians to diagnose and treat patients with possible allergies

or prostate cancer.

. Prepared immunotherapy treatments for patients to successfully

manage their allergies.

OTHER EXPERIENCE

Enumerator (April - June 2010)

U.S. Census Dept. of Commerce

. Conducted interviews with residents in assigned areas to

determine the number of people living in the residence at the

time the U.S. Census questionnaires were mailed out.

. Organized work prior to interviews by reviewing maps of assigned

areas, organizing questionnaires by area, and determining the

most efficient route to maintain high production rates.

MAUREEN BAETZ

Crew Leader Assistant (April - June 2010)

U.S. Census Dept. of Commerce

. Assisted the crew leader with collecting and submitting completed

and acceptable questionnaires from enumerators on a regular

basis, reported performance rates daily from enumerators to crew

leader, and assisted low performing enumerators with interviewing

residents.

Homemaker/Companion (2005 - 2006)

Help At Home, Inc.

. Performed light-housekeeping tasks, assisted with/performed non-

medical personal tasks, and provided companionship for the

elderly, enabling them to remain in their home.

Bakery Clerk (2002 - 2004)

Whole Foods Market

. Helped increase sales by providing high-quality customer service,

arranging neat, safe, and attractive displays, promoting products

with samples, and maintaining a clean and safe department.

. Assisted with bakery production when short-staffed, taking the

burden off of remaining bakers.

General Office Assistant (Contract with Lakeshore Staffing) (1999 -

2002)

. Helped various companies with data entry, light computer,

copying, filing, faxing, phones, and other miscellaneous tasks,

lightening the workload on permanent employees during busy times.

EDUCATION

MT (ASCP), CLS (NCA)

Hinsdale Hospital School of Medical Technology

B.S., DIETETICS, NUTRITION, AND FOOD SCIENCE

Northern Illinois University

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