Assistant Office

BARBARA SANTIAGO

* *** ****** ****** * os Angeles, CA 90019

* ** - *** - **** * ***********@********.***

O BJECTIVE

Obtain a position as Administrative Office Assistant that makes use of my training in Microsoft Word,

Excel, PowerPoint, Word Processing, and other essential functions.

Q U AL IFIC AT ION SU MM AR Y

Well-developed experience in performing basic administrative tasks. Proven ability to work effectively

and collaborate with people of various ages and cultures. More than 5 years experience in office

environment. Able to relate well to the public, in person and on the telephone. Tactful, creative,

discreet, flexible, resourceful, dependable, well organized, friendly, and professional. Extremely

knowledgeable in office (clerical/secretarial) and time management. Good organizational skills.

Computer literate-well-versed with Windows, word processing (preferable MS Word), spreadsheets

(pref. Excel), and desktop publishing.

E DUC ATION

2/2001 12/06

Los Angeles City College Los Angeles, California

Administrative Office Assistant

Areas of training included: Keyboarding 3, Software Survey, Word Processing, Spreadsheet, Desktop

Publishing, Introduction to the Internet, Windows, and Secretarial Office Procedures.

Clerical Office Assistant

Areas of training included: Keyboarding 2, Electronic Calculating Machines, Machine Transcription,

Business English, Business Communications, Records Management, Secretarial Office Procedures,

Applied Office Practice, Software Survey, and School-to-Work Portfolio.

E XPERIENCE

2/2005 6/2011

Los Angeles City College Business Administration Department Los Angeles, California

Student Assistant

Answering telephones, taking messages, responding to inquiries, providing secretarial and clerical

support to staff. Resolved student complaints by taking direct action whenever possible or by routing

the complaint to the appropriate person. Followed up to ensure complaint was properly handled.

Provided administrative support to the Business Administration, Department Chair with a

demonstrated ability to improvise and meet demanding deadlines. Prepare agendas. Provided

information regarding programs, courses, and policies. Interacted with a large number of staff,

students, and faculty. Other responsibilities: maintaining a positive work atmosphere by behaving and

communicating in a manner that supports students, staff, and the public in general, keeping the office

neat and organized.

2/2003 6/2004

Los Angeles City College Career Center Los Angeles, California

Student Worker

Answering telephones. Greeted students, provided basic information to student. Maintaining a positive

work atmosphere by behaving and communicating in a manner that supports students, staff, and the

public in general, keeping the office neat and organized. Scheduling of appointments, proctor test,

and filing.

2/2002 2/2003

Los Angeles City College Office of Special Services Los Angeles, California

Student Worker

Scheduling appointments and assisted students to register for the semester. Assisted students in

accessing accommodations within the Office of Special Services. Proctor test, and filing. Greeted

students, provided basic information to student. Maintaining a positive work atmosphere by behaving

and communicating in a manner that supports students, staff, and the public in general, keeping the

office neat and organized.

H ONOR/CERTIFIC ATES

A dministrative Office Assistant Degree - Fall 2006

C lerical Office Assistant - Spring 2004

F ull - Time Dean’s Honor List - Fall 2004

P art - Time Dean’s Honor List - Fall 2003

S cholarship - May 21, 2003

Reference available upon request

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