Customer Service Representative
Resume:
Keri Kristine Zink
Scottsdale, AZ 85260
**********@*****.***
OBJECTIVE
To obtain a professional position where my leadership, communication and
problem solving skills can be effectively utilized in a fast paced, team-
oriented environment.
PROFESSIONAL EXPERIENCE
CVS/Caremark
Scottsdale,
AZ
12/2010-present Financial Analyst
CVS/Caremark is an integrated provider of prescriptions and related health
services. They are the nation's largest chain of retail pharmacies, a
leading Pharmacy Benefit Manager, and the fastest-growing operator of
retail health services.
? Oversee day-to-day systems and processes for accurate
administration of contracts including drug class builds, plan design
assessments, custom formulary compliance, and market share
assessments
? Analyze system output for variances and trend changes and present
findings to internal management and staff
? Prepare and submit invoices to manufacturer valued at $15MM
? Administer prepayment terms, resolve issues, and follow up with
manufacturer to ensure prompt payment within contract terms
? Reconcile payment detail to the invoice, clears A/R, and resolves
any discrepancies or issues
? Identify and resolve disputes and recommend related reserves
? Distribute cash to manufacturer quarterly
? Build strong working relationships with manufacturers
Apollo Group
Tempe, AZ
03/2010-12/2010 Business Analyst
Apollo Group is a leading provider of higher education programs for working
adults. They operate under Subsidiaries University of Phoenix, Apollo
Global, College for Financial Planning, and Institute for Professional
Development.
? Critically evaluated data gathered from multiple sources on
500,000+ students for reporting to the Department of Education
? Responsible for reporting and applying for Campus Based Funds for
University of Phoenix and Western International University
? Developed procedure manuals for Institutional Reporting
department to assist with reporting requirements
? Served as liaison between business units and technology teams on
various projects
? Developed requirement specifications for requests to technology
departments
? Demonstrated excellent verbal and written skills to professional
interact with business units within company
Regis Corporation
Minneapolis, MN
06/2007-12/2009 Financial Analyst
Regis Corporation is a multi-billion dollar company and the global leader
in the beauty salon industry. They are a publicly traded company with
12,900 worldwide locations.
? Analyzed Profit and Loss Statements for 80 franchise salon owners
? Conducted Business Reviews and Financial Audits on franchise
salons to ensure accuracy of reporting
? Provided Compensation and Variance analysis support to all
Franchise salons
? Assisted with producing and distributing yearly Price Survey for
the franchise division
? Managed Domestic and International depository bank accounts
? Daily cash positioning including short term borrowing and
investing decisions
? Assisted in the forecasting and reporting of cash balances at
both domestic and international entities
? Performed daily cash management activities such as processing of
wire transfers, Foreign Exchanges, ACH
payments, review and disposition positive pay exceptions and
treasury workstation processing
? Negotiated terms on banking agreements on an ongoing basis
American Investors Bank and Mortgage
Edina, MN
02/2007-06/2007 Personal Banker
? Balanced official check general ledger daily
? Prepared CD renewal notices and funded CD Interest payment checks
? Developed and maintained a solid customer base
? Reviewed and corrected non-post and exception items daily
? Opened new accounts for customers
Keri Zink
Page 2
Gate City Bank
West Fargo, ND and Fargo, ND
12/2002-12/2006 Customer Service Representative
? Opened and closed the bank on a routine basis
? Prepared monthly work schedule
? Opened new accounts for customers
? Trained new tellers and customer service representatives
? Cross-sold additional products to current and prospective
customers
EDUCATION
MBA - University of Phoenix - Phoenix, Arizona (Ground Campus)
Bachelor of Science in Finance - Minnesota State University Moorhead -
Moorhead, Minnesota
TECHNICAL SKILLS
Competent with MS Word, Excel, Access, PowerPoint, Osiris, PeopleSoft, RPS,
SAP, and GDX
Contact this candidate