Customer Service Quality
Resume:
Suzanna A Bruhn
____________________________________________________________________________
_______________
Manteca, CA 95337
Cell: 209-***-****
E-mail: *********@*******.***
____________________________________________________________________________
To whom it may concern,
Please let me introduce myself to you and your company. I am forwarding my
resume for your company to review. I have worked for the past 25 years in
the Production, Manufacturing, and Quality Environment, and 3 years in
Customer Service. I have maintained an excellent attendance record, am a
very dependable, hard working employee, who works well with a team or
individual. I have been well trained in the latest manufacturing methods,
including team involvement activities, 5s, Kaizen, TPM (Total Plant
Maintenance), TPS (Toyota Production System), Six Sigma, Certified in ISO
9001 and ISO 14001.
I bring with me knowledge and experience in problem solving, CI, Continuous
Improvement and JIT (Just in Time) supply delivery. From understanding
process equipment and sensitive devices, I am very familiar around all
processes whether it is Electrical, Mechanical, Environmental and Safety
related. I have also had the privilege to work in a Customer Service
Environment, which I learned, and had experience to work with customers.
My responsibilities in a Manufacturing, or Production prospective were to
produce a quality product, meet production quota, have on time delivery,
and exceed our customer's expectations, while being able to work with a
team or alone. In Customer Service, I was to please our customer, to
exceed there expectation, help them in any way, and also to keep up with
the other parts of my job, whether that is to organize, straighten, order
or stock supplies, clean, do paper, office work, and work with a team or by
myself.
I have the ability to learn new tasks quickly, and to trouble shoot problem
areas. I am not limited in my confidence to get the job done under
pressure. I taught some classes in error proofing and conducted some
meetings in ways to produce a better product dealing with incorrect
assembly. I had experience in training and team leading witch allowed me
also to work in a team environment. The efforts and rewards for a job done
well is when we all have a winning team, and successful company.
Safety for my coworkers, the encouragement of a friendly work atmosphere
and the expectations I lay out with in my self with the Production /
Quality/ or Customer Service teams has always been first and foremost. I
approach my job with enthusiasm, and do it to the very best of my ability.
Please find the attached resume' outlining my experience. I look forward to
meeting you and discussing the possibilities of joining your staff.
Sincerely
Suzanna A Bruhn
Suzanna Bruhn
1058 Junction Drive
Manteca, Ca 95337
Objective:
My objective is to obtain employment with a progressive company that
will provide growth opportunities and allow me to use my working
knowledge of the manufacturing, administrative, and of the customer
service procedures to support the company's highest goals and
objectives.
Experience:
ProActive Northern Container
Stockton, Ca. 2006 -2011
Machine Strapping Operator / Quality Control Line Specialist
Responsibilities: Developed strategies for process and development
of Process Line Flow for products produced. Operated Strapping
machines, and conveyor belt. Quality assurance and bar coding for
final line inspector for all products.
Amtex Inc. Primary supplier to NUMMI Inc. Toyota Fremont Ca.
Manteca, Ca. 2001-2006
Parent company to Lear Corp./ Hyashi Inc. Manufacture of car /truck
interior carpets, fire wall products, trunk and headliners for all
auto manufactures.
Senior Production Associate, Team Leader, Final Line Quality
Inspector
Responsibilities: included the operation of all machines within the
process line production. Molding machines, cutting machines, robotic
machines. Tool changes / Die changes, TPM's and SOP's with all
operation. Final Line Quality inspections
Baskin Robbins
Lodi, Ca 2001-2003
Team Leader Supervisor-managed night shift.
Responsibilities: trained new and supervised all associates, Helped
with customer service, took cake orders, attended cash register,
stocked up supplies, made important decisions whether it pertained
to customers or associates, cleaned, and closed store to be ready
for next day.
Techno Trim Inc.
Stockton, Ca. 1986-2001
Senior Production Associate, Team Leader, Final Line Quality
Inspector, Trainer
Responsibilities: Trainer /Machine Operator, Quality Control Line
Team Leader, inspection of sewing press cutters, one up multi-needle
and overcast machines, labeling and packaging of all products used
in the supplying of leather seating products for NUMMI Inc.
Mervyns
Lodi, Ca 2000- 2001
Customer Service Associate-night shift
Responsibilities: Helped customers find color or size of item, if
not on floor, looked in back stock room, or helped them with any
other concern. Kept clothes on shelves organized, dressing room
cleared of clothes, and put clothes on hangers, and in order.
Skills:
. Computer Trained in Windows 98, Windows Me, Windows XP, and Word
. MSDS / Safety Training work experience in assembly, material
handling of hazardous waste
. Machine Operator knowledge and experience of machine safety and
standards of operation
. Tool Operator familiar with all kinds of operating tools required
for production machine needs
. Kaizen Team Leader for continuous improvement
. Production Team Leader knowledge and experience in approaches for
leadership and supervision
of production needs.
. Quality Team Leader demonstrate of error proofing and paying close
attention to detail of
customer orders
. In Depth Working Knowledge of Lean Manufacturing Process
. Quality inspector for RPPM, CPPM, and IPPM Defects demonstrate of
error proofing and paying
close attention to detail
. Able to perform tasks ahead of time, able to multi-task
. Inventory Control as required.
. Proficient in shipping and receiving practices.
. Organize items on shelves or on racks in a quick and timely manner
. Listen, Communicate, Serve, and Satisfy our customers needs
Technical Training:
. Certified Robotics Operator
. Certified Machine Operator
. Certified Sewer
. 5s Certified Trainer
. ISO 9001 / ISO 14001 Trained
. Zenger Miller Training
. Kaizen Team Trainer
. JCMS Trained
. Bar Code Trained
Awards:
World Class recognition and performance awards include
. 9 safety awards, supplier recognition awards from Johnson Controls
Inc. including the Johnson
Controls Chairman's award.
. 11 NUMMI Gold Supplier awards and also NUMMI 3 time Triple Crown
Gold NUMMI Supplier
awards.
. Perfect Job Attendance 15 years Techno Trim
. Perfect Job Attendance 5 Years Amtex Inc
. Perfect Job Attendance 5 years ProActive Inc.
Education
Lodi High School Lodi, Ca.
Graduated 1981
High School Diploma
References
Mr. Richard Johnson Reliability Maintenance Manager/ U.S. Pipe
510-***-**** Union City, Ca.
Ms. Adrianna Lopez Business Owner/Golden Shears
209-***-**** Lodi, Ca
Mrs. Leslie Gessele Sr. Business Analyst. /Blue Shield of
California 209-***-**** Lodi, CA
Contact this candidate