Customer Service Office
Resume:
Erin L. Ellison 325-***-****
Education
Hardin Simmons University
Abilene, Texas; In progress
Classification: Senior
Bachelor of Behavioral Science; Major: Speech Communication
Volunteer Work
Abilene Volunteer Weatherization Program
Abilene, Texas; 1996 2011(October of every year)
Management and Skills
Excellent verbal and written communication skills and training
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Highly trained organization skills
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Extensive office management training and experience
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Goal and task oriented
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Well balanced time management skills
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Quick learning of medical office procedures and policies
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Proficient in office equipment and phone services
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Detailed management of office, medical, and legal files
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Experience in business and public relations ethics
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Helpful and friendly customer/patient service
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Experience
Medical Assistant
Abilene, Texas; 2011
• Assisting D.P.M. in all aspects of a doctor’s office; Greeting patients in a friendly
manner and bringing them to an exam room; Documenting details of visit; Wound and
post-operative care; Suture Removal; Performing Peripheral Arterial Disease/Vascular
studies; Development of digital x-rays; Collecting co-pays from insurance patients;
HIPAA guidelines; Scheduling patients; Multi-line phone systems; PC software
(Microsoft programs); Medisoft medical programs; Fax; Filing, maintenance, and
creation of charts; All ordering and organizing of instruments and supplies; Auto
Claving of instruments; Maintaining relationships with patients and representatives;
Explanation of after procedure care and guidelines; Answering patient questions in
person and over the phone; Assisting in creation of new/updating patient paperwork.
Home Activity Specialist
Abilene State Supported Living Center
Abilene, Texas; 2010 2011
• Responsible for scheduling of activities and outings; Funds paperwork and transfer; Role
model and training of staff in areas of active treatment; Organization skills; Office
equipment: PC software (Microsoft Word, PowerPoint, Excel, Access); Telephone
systems; Printer/copier/fax; Filing; Maintaining and purchasing of active treatment
materials and personal items. Certified in PMAB, CPR, Heimlich, Computer Usage and
HIPAA Guidelines.
UIL Speech Judge
Hardin Simmons University
Abilene, Texas; 2002 Present(Every Spring)
• UIL judge and organizing in the events of Prose, Poetry, Informative
Speaking, Persuasive Speaking, and Lincoln Douglas Debate. Experience every
year judging around the state of Texas for district, region, and state
competitions.
Mental Retardation Assistant I
Abilene State Supported Living Center
Abilene, Texas; 2010
• Responsible for the everyday care of people served by the Abilene State Supported
Living Center; Positive Behavior Support; Record keeping and paperwork; Maintaining
the schedules of the residents.
Personal Care Assistant
Visiting Angels Home Health Care
Abilene, Texas; 2009 2010
• Handled everyday care as well as hospice care and medication reminders; Scheduling
of office appointments; Assistance in purchasing needed items; Light cleaning;
Transportation of clients; Customer service and satisfaction.
Leasing Agent/Management
Chimney Square Apartments
Abilene, Texas; 2008 2009
Responsible for managing office without direct supervision; Handling all accounts
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receivable and payable; Friendly customer service and keeping residents satisfied with
community; All day to day functions including files, computer work, phone services, leasing,
billing, maintenance management, legal, property upkeep, and on call security.
Office Manager
Licensed Professional Counseling Services
Abilene, Texas; 2003 2008
• Responsible for all office functions including phone services, client relations,
advertising, billing, account payments, scheduling, legal, office equipment, insurance,
all file organization and updating. Creation of business cards and brochures. Also
responsible for strict client confidentiality and making clients feel welcome and
comfortable.
1617 Sycamore St.; Abilene, Texas 79602 ***@**********.***
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