Customer Service Manager

Kestas Masanauskas

**** ***** ***** **, ******* GA * phone: 678-***-**** * email:

**********@*****.***

Goal

Obtain a position I am seeking a position to apply my

education, work ethic.

.

Education

. University of Abertay Dundee, Scotland - 2009 Spring

Bachelor of Business and Management GPA 3.56

. ISM University of Economics and Management, Lithuania - 2009 Summer

Bachelor of Business Administration GPA 3.56

Past Experience

September 2010 - Present

Manager

All About Watches - Atlanta, Georgia

. Operations management of franchise stores

. Accurate inventory tracking

. I improved customer service, reduced service respond time and

restructured internal communication which lead to increased

productivity

. Achieved repetitive buying, started building customer base by employing

various marketing tools

November 2010 - Present

Assistant Operations manager (part time)

CPR franchise - Atlanta, Georgia

June 2009 - August 2010

Marketing and public relations

Attorney's office - Lithuania

May 2007 - August 2008

Medical sales/Baltic Region Representative

One World, Inc. - Atlanta, Georgia

. Pharmaceutical sales in business to business market

. Operations management

. B2B customer service (relationship building)

Skills & Accomplishments

. Fluent in English, Russian and Lithuanian languages.

. Participated in Academic Research main duties included building

questionnaires to gather quantitative and qualitative data to conduct

market research and analyze data with SPSS.

. Proficient in using Microsoft Office, Visio, and Statistical Analysis

Software SPSS.

. Participated in IBM business simulation representing university of

Abertay Dundee in Scotland

. Member of ISM University Alumni Association participating in official

events, fund raising, and academic competitions.

. Conducted one year long independent market research for my bachelor's

thesis.

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