Customer Service Representative
Resume:
Education: Southern Illinois University Carbondale
Bachelor of Science in Marketing
Southern Illinois University Carbondale
Bachelor of Science in Fashion Merchandising
Experience:
Align Healthcare: Marketing 07/2011-08/2011
Carbondale, IL
. Represented company and advertised services during Summer events in
the Carbondale area
Transcripts Office SIUC: Customer Service Representative
02/2010 - 08/2011
Carbondale, IL
. Provided customer service by determining the issue that the customer
needed help with, explaining procedures and directing customers to
the appropriate offices on campus
. Responsible for the accuracy and distribution of academic records
from SIUC
. Cataloged and stored academic records
. Assigned work related tasks to student employees and implemented new
employee training, procedures and practices
. Employed problem solving techniques through managing multiple phone
calls and customer walk-ins
Carbondale Main Street: Professional Internship 01/2011-
05/2011
Carbondale, IL
. Made cold calls and visits to businesses to secure donations and/or
sponsorships
. Responsible for organizing, preparing and overseeing the Carbondale
Main Street Annual Dinner as well as created marketing information
for the event such as invitations, menus and directional signs
. Assisted with other Carbondale Main Street events
Day -of-Wedding Planner 09/2010-12/2010
New Orleans, LA
. Conversed and planned with a bride several months prior to confirm
appointments and to create a wedding day timeline for all vendors and
venue
. Worked as main contact for all vendors/venue during the wedding and
rehearsal dinner
Diederich Healthcare: Accounts Manager
10/2007 - 02/2010
Carbondale, IL
. Balanced and processed paperwork for over four hundred accounts that
renew at different intervals
. Prepared renewal forms and binding information for each client for a
variety of malpractice carriers
. Worked closely with both insurance carriers and clients to answer
questions and implement changes to policies. Also collected any
additional premium that was needed to implement a change to the
policy
. Negotiated with malpractice insurance carriers to receive the most
cost effective premium for clients
Awards and Accomplishments
. Undergraduate Assistantship: Assistant Historical Curator with Dr.
Laura Kidd through the Fashion Merchandising Department: 2005 - 2007
. Participated in the SIUC Undergraduate Research Forum in 2007
"Tying the Past Together: A Corset History"
. Held insurance licenses in several states
Extracurricular
. Volunteer at Carbondale Main Street events
. Volunteer at Humane Society
. Participated as a Student Life Advisor (SLA) at SIUC
References
Meghan Cole: Internship Supervisor
Carbondale Main Street (City of Carbondale, IL)
121 South Illinois Avenue
Carbondale, IL 62901-2932
Email: ****@********************.***
Amanda Ashby: Transcripts Supervisor
Woody Hall, Room B22
Southern Illinois University Carbondale
900 South Normal Avenue
Carbondale, IL 62901-4701
Email: ********@***.***
Dr. Laura Kidd: Assistantship Mentor and SIUC Professor
Southern Illinois University Carbondale
311 Quigley Hall
Carbondale, IL 62901-4337
Email: *****@***.***
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