Sales Customer Service

Cortnie E. Thomas

***** ***** ****** *********

Kent, WA 98031

Cell: 206-***-****

Email: *********@*****.***

Objective

. To obtain a position in Customer Service

Skills and Abilities Summary

. Proven ability to provide immediate and effective customer relations.

. Ability to function at top performance during a shift.

. Make numerous and difficult decisions under, sometimes, stressful

conditions.

. Adapt to constantly changing circumstances.

. Knowledge, training and practical computer experience.

. Strong oral and written communication skills.

. Strong math skills.

Professional Experience

Verizon Wireless, Bellevue, WA

2007 to

Present

Sr. Customer Financial Service Representative

Duties: Negotiate payment plans with customers to help them get back on

payment track in a call center environment. Collect payments. Explain

charges and arrange for future payments. Multitasking, time management and

help the customer achieve successful financial outcomes. Also working in

credit operations, processing credits applications and activating new lines

of service.

Nordstrom, Bellevue, WA

2005 to 2007

Sales Support

Duties: Kept the fixtures full with merchandise. Accurately ticket/price

merchandise. Positive interaction with sales staff and customers. Assist

in processing merchandise for return to vendor. Support sales during major

sales events.

Macy's, Tukwila, WA

2004 to 2005

Sales Support

Duties: Organize and maintain stockroom. Unwrap and transport merchandise

to the sales floor or stockroom. Ensure total stockroom organization.

Provide support for maintenance and operations.

Education

2010 Kaplan University, Davenport, Iowa

I am pursuing a Bachelor's Degree in Business Administration

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