Technical Support Quality Assurance

Christy Myre

**** ******* ***** . *** ******, texas 75056

home 469-***-****

email ***********@*******.***

objective

To bring to your organization enthusiasm, dedication, responsibility, and

good work ethic, combined with great organization skills and attention to

detail.

Experience

6/08-7/08 and 8/09-10/09 Administaff Services

Quality Control Analyst

. Performed regression testing on clients' websites using 5 different web

browsers/versions.

. Report issues to Product Specialist using web-based ticket system for

review or to be sent to Developer.

11/05-6/09 Adecco Technical

Quality Assurance Software Tester

. Manually test web-based applications on Windows platforms for use and

functionality.

. Report discrepancies in test case instructions or desired outcomes using

Lotus Notes.

11/99-06/02 Thomson Reuters

System Support Representative

. Phone-based technical support for customers using tax research software

which included installing and un-installing software to standalone Windows

95, Windows 98 and NT workstations or Novell and NT network servers.

Troubleshooting program errors that occurred during installation and usage.

Assisted customers with questions they have about the products and future

release of products.

. Created and maintained an Access 2000 database with employees' daily

phone statistics. Tracked employee's daily login and logout times using

Excel spreadsheet.

4/98-11/99 Software Spectrum Inc.

Technical Support Analyst

. Phone-based technical support for Windows 95 and its components.

Supported the installation, un-installation, functionality and upgrading of

Windows 95, Outlook Express, Microsoft Exchange, Windows Messaging,

Internet Explorer (all versions), NetMeeting, and all other components such

as Microsoft Fax, Imaging, and multimedia components included with Windows

95.

8/97-2/98 Volt Temporary Services

Save Desk Representative

. Received 40-50 inbound calls daily from irate customers wishing to cancel

their GTE Internetworking subscription.

. Offered immediate technical assistance necessary or up to 3 months credit

towards their account in order to "save" them from terminating service.

4/97-8/97 Stream International

Technical Support Representative

. Inbound technical support calls for online service provider. Helped

customers with connectivity and software problems.

Volunteer Work

2003-2005

Newsletter/Website Chairperson The Colony Early Childhood PTA

The Colony, Texas

*Received Honorable Mention for District 11 Outstanding Newsletter Award

2005-2006

Communications/Website Chairperson The Colony Early Childhood PTA

The Colony, Texas

Newsletter Chairperson Morningside Elementary

PTA The Colony, Texas

2006-2007

Hospitality/Website Chairperson The Colony Early Childhood PTA

The Colony, Texas

Newsletter Chairperson Morningside Elementary

PTA The Colony, Texas

Website and Newsletter Chairperson Lewisville Council of PTAs

Lewisville, Texas

*Won Gold Level Award for Texas PTA Outstanding Council Website

*Won Gold Level Award for Texas PTA Outstanding Council Newsletter

2007-2008

Website Chairperson Lewisville Council of

PTAs Lewisville, Texas

*Won Gold Level Award for Texas PTA Outstanding Council Website

references

Christopher Kostal Technical Support Rep Thomson Reuters

972-***-**** (Professional) 13 years

Susan Brooks Lead Tech Thomson

Reuters 972-***-**** (Professional) 13 years

Marie Miller

972-***-**** (Personal) 13 years

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