Customer Service Years Experience
Resume:
Perris, CA *****
******************@*****.***
Kristin Duarte
Profile:
My ambition is to succeed in all areas of responsibility. I am a self-
reliant and motivated individual that strives to take the initiative in
completing all tasks. As a leader, I understand the importance of a team as
well as the contributing factors and efforts in being a team player. I am
looking for a strong role within the Toys R Us organization that can
enhance my abilities.
Empathy, integrity, communication and dignity are values I live by in both
my professional and personal life. I am confident in my ability and strong
in my beliefs of working in an organized department. I strive to obtain
beneficial results in everything I do.
Work Experience:
Toys R Us
Murrieta, California. October 2008- present
Human Resource Department Supervisor
. Manages employment process including recruitment, application and
interview process, new hire paperwork, and orientation
. Provides all training of new associates including safety training
. Processes payroll, including vacation time, ETO, and sick pay
. Works directly with management in complete compliance with state and
federal laws
. Prepares and administers associate counseling's
. Administers company benefit programs, LOA policies, and associate
appraisal processes
. Maintains associate personnel file accuracy
. Trains and maintains product knowledge and talent enhancement of
associates
. Design and implement efficient spreadsheets for daily responsibilities
in the HR role
. Serves as a liaison between mgt and team members
. Assists in coordinating meetings, including minutes and award
recognition
. Coordinates team member events and holiday parties
Salon 1107
Hemet, California. November 2005-April 2010
Independent Contractor
. Work closely with the public- customer service
. Coordinate appointments for clients, administrative duties
. Work closely with co-workers to achieve weekly and monthly goals
. Maintain overall production
. Able to communicate in professional manner to get the job done
Fair Advantage
San Francisco, California. February 2004-November 2005
Research Analyst
Worked directly with owner of company to achieve results
Developed website and marketing materials
Research majors of all colleges in the US
Research on the "personality" of the schools
Locate schools-near big cities, in and out of the country
Check for requirements of each school-test scores, grade pt avg. etc.
Research jobs and personalities to fit types of job fits
Research names & mailing addresses of every college counselor in the US
Developed seminar materials for each attendee
Developed desktop-published brochures on Fair Advantage for parents
Glamour Cuts
Hemet, California September 2001-May 2004
Manager
. Assumed all Human Resource duties including:
. Managed employment process including all interviews and hiring of new
stylists
. Enforce policies/guidelines and procedures
. Monitor all employees performance
. Work closely with employees to achieve daily, weekly and monthly goals
. Put controls in place to ensure quality of department:
. Payroll, Administrations
. Cross-train all personnel directly responsible
. Product marketing
Education:
University of Phoenix, Murrieta, California
BSB/M November 2004- April 2008
Mt. San Jacinto College, Menifee, California
June 2007- May 2008
Working towards MBA
*Word/Excel/PowerPoint/10 key/Outlook/Microsoft Office: Over 12 yrs
experience.
*Typing speed: 45 wpm
*20+ years experience in customer service
*More than 11 years experience in Management
*More than 6 yrs experience in HR Management
Certificates and Training:
. Safety training (UOP) 2006
. Office administrations training (UOP) 2006
. Human Resources training (UOP) 2005
Contact this candidate