Customer Service Manager

Jane Her

****.***@*********.***

*** *********** **

Ardmore, PA 19003

Cell 267-***-****

Education

Villanova University: Villanova, PA

Bachelor of Science in Biology

**/**** – 05/2010

Geisinger Medical Center: Danville, PA

Invasive Cardiovascular Technology School

08/2010-12/2010: Didactic portion

01/2011-07/2011: Clinical portion

Program Incompleted and left the end of March 2011

Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support

(PALS) all completed Winter 2010

Work Experience

Daisy Cleaners: Jung and Joo Her, Philadelphia, PA

Cashier, Front desk Clerk

Additional duties: addressing customer concerns, ticketing and bagging clothes

Fall 2002-Fall 2007

Villanova University Mendel Lab: Dr. Janice Knepper, Villanova, PA

Lab assistant: organizing chemical solutions to appropriate locations, autoclave bio-hazard bags,

laboratory glass beakers, bottles, tools cleaned, used test tube wash machine, sometimes

appointed to create chemical solutions

Fall 2007: HBBS washing of mice cell cultures, feeding tumor cell cultures with

10/20/30/50% FBS + AA medium, cell cultures frequently monitored

Fall 2006-Fall 2007

Ardmore Produce in Farmer’s Market: Jung and Joo Her, Ardmore, PA

Manager, Cashier

Additional duties: completing all customer transactions, batching and settling daily, memorize

(fluctuating) prices of fruits and vegetables, customer service, manage presentation of produce

and inventory

May 2008-May 2011

Distinctive Solutions, Inc.: Chris Migner, Bala Cynwyd, PA

Account Manager: an outsourced direct sales representative for Verizon Fios

Additional duties: Memorizing bundle prices and packages, promotions as well as building

personal relationships with customers

May-June 2011

Activities/Organizations

Renewal Worship Services: Villanova University, Villanova, PA

Christian fellowship, worship, and Bible study

Fall 2007-Fall 2009

Skills

Computer: Microsoft Word, Excel, Powerpoint; JMP Software, SigmaPlot, EPIC software

Language: Korean

Proficient in Speaking and Reading

Fair in Writing

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