Customer Service Manager
Resume:
Steven Saraphis
Efland, NC 27243
April 29, 2011
Dear Human Resource Director,
I found this particular position at your company’s website. After researching what your
company does, I feel I am qualified for this position. I have a strong background in
customer relations and interact well with both the public and peers. I have included a copy
of my resume and can provide you with references per your request.
I recently completed an Associate’s Degree in Applied Science at Alamance Community
College. I graduated with an overall GPA of 3.8. This degree was focused on Networking
and included many other aspects of the information technology curriculum. I have taken
Microsoft’s Administration for Window’s Server 2003, Suse Linux Administration, CCNA,
Programming, and many other courses that are applicable to the position I am interested
in. I am currently preparing to take the CCNA certification exam and the Microsoft
Certified Technicians exam. The program at Alamance gave me the experience I will need
to gain entry into a Networking, Information Technology, or related fields.
You can reach by phone at 919-***-****, email ***********@*****.***, or at the above
address. Thank you for your consideration for the position. I look forward to hearing from
you soon.
Sincerely,
Steven Saraphis
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Steven Saraphis
110 Glenwick Ln Efland, NC 272**-***-*** 1895
***********@*****.***
Objective
To bring my knowledge and skill sets to an innovative and growing company. Continue to
expand on these skills and gain invaluable experience. Work in the Information
Technologies field with an emphasis on Networking and Customer Support.
Education
Alamance Community College – Graham, NC
Associates Applied Science – Networking
Graduated – 12/20/2010
Technical Skills
Software: Ms Office, Word, OneNote, Power Point, and Access Databases: SQL,
Access, ACT, and Rational Databases Operating Systems: Windows
NT/XP/Vista/7, Windows Servers 2003, Linux Hardware: Component installation and
Maintenance Networking: Cisco Routers and Switches, TCP/IP, Protocols,
Wan/Lan
Strengths
Strong customer service and support skills Ability to work on numerous projects
simultaneously Organized with a follow through mentality – Able to work with
management, as well as staff, effectively – Ability to follow through on projects to
completion.
Professional Experience
Account Specialist
Outdoor Equipment Distributors 1999 2003
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Responsible for marketing and merchandising Echo equipment, such as trimmers,
blowers, and chain saws, for over sixty five Home Depot stores in Southeastern United
States. Position involved building displays, stocking products, recommending additional
store orders, developing relationships with store personnel, and directing product
knowledge seminars for this $2 million dollar account.
Account Manager
Moore Business Forms US 1997 1999
Responsible for managing up to $3.5 million dollar accounts by making recommendations
on products and how to implement their use within the company. Position involved
performing audits, locating technologies, and creating partnerships between two or more
vendors to develop the products to best meet the client’s needs. Customers included
PHE, Variety Wholesalers, CCB (Sun Trust Bank), and Mutual Insurance.
Merchandiser
Gold Toe Socks 1990 1997
Responsibilities included fostering relationships with large clients such as Belk’s, Hecht’s,
etc and providing superior support to these clients. Job involved making individual store
calls, setting up displays and merchandise, maintaining relationships with store personnel,
and the handling of $2 million dollar accounts.
Manager
CFN Landscape and Maintenance 1985 1989
Responsibilities included managing landscape and maintenance crews. Each of these
crews consisted of at least five employees for residential and commercial accounts. Job
involved staffing, personnel management, and documenting daily activities.
Contact this candidate