Customer Service Administrative Assistant

Karnetta”Kay” Sims

*** ****** ****** *.*. Atlanta, GA 30313 * 404-***-**** *************@*****.***

Dear Potential Employer,

Hello!

Thank you for taking the time to look at my resume, and I hope you will consider me for a

position in your company. My previous jobs have been as a Bankruptcy Clerk, Customer

Service Representative/Call Center Representative, an Office Assistant, proposal writer and

a Record Keeper. I have been using Microsoft Word for over 10 years, Excel for 6,

QuickBooks for two years, and Powerpoint for 8+. I’m experienced in calling potential

clients, making payment arrangements, collecting payments, and depositing monies into

accounts. I used Paypal as payments, as well as cash and checks. I am computer savvy, as

well as having both administrative & clerical background. I type 45 words per minute, very

organized, and people-friendly. I am a quick learner, and whatever software I don't know

how to use, I will learn immediately. I have great grammar skills and I make sure all of my

work is properly spell checked before I send it out. I would like a job that is dedicated to

thoroughly training their employees regardless of their experience and in my case, I catch

on quick, therefore at worse only a refreshment training (as each company uses it's own

unique and new systems and procedures) maybe considerable. Once I grasp the concept I

perform very productively and throughouly as it is my own company. I learn very well, and

often think of new ideas. I'm very honest, and hard working, and would like a chance to be

apart of your company or client's company. I have an open schedule, no prior obligations,

so I can work days, nights, and weekends.

Please feel free to call me 404-***-**** (Please leave a voice mail if no answer); or email

me in more detail *************@*****.***

Thank you for your time and consideration. I hope to hear from you soon.

Objective To obtain a position with a company, where I can demonstrate my extensive

clerical skills and computer knowledge and at the same time enhance organizational growth

and productivity.

Education

2003 -- 2004 Atlanta Area Technical College Atlanta, GA

Professional Development/ Business Administrative

1998 -- 2002 Georgia State University Atlanta, GA

English Major- Secondary Education {AD }

1992 -- 1996 Tri-Cities High School East Point, GA

Work Experience

September 2005 -- December 2010 Tsys Debt Management

Norcross, GA

Lead- Bankruptcy/Probate Coding Specialist

File and process bankruptcy reaffirmations, POCs and Legal documentations, enter petitions

in to BEARS system, coded, monitored and processed bankruptcy coding programs, sorted,

stamped, batched and distributed probate mail, effectively processed death certificates,

estates and correspondence mail

(Continued) Tsys Debt Mgmt – Lead Mailroom Tech-

Scan files into computer, index files into system for easy retrieval, prepared envelops,

mailing lab results, and other administrative duties required to efficiently run an

administrative office. Prepared daily bankruptcy reports for team members and supervisors,

processes and monitored bankruptcy coding programs, manually coded credit card accounts

for varies bankruptcy clients, sorted, stamped, batched and distributed probate mail

January 2000-September 2005- Florist Atlanta

Atlanta, GA

Office Assistant/ Customer Service

It was my responsibility to processing incoming orders as well as producing sales, greeted

and advised consumers on floral arrangements, assisted with daily errands, answered phones,

made bank transactions and assisted in payroll. I was responsible for all administrative

activities so that the office would run smoothly.

March 1997-December 1999 – Urban Training Organization of Atlanta

Atlanta, GA

Administrative Assistant /Record Keeper

Established and maintained files and records of donations and proposal writing. Composed

letters edited and proofread documents before distribution. Was responsible for creating

spreadsheets to track activities programs, answered phones, disseminated calls and provided

administrative support to office managers, assisted community organizers in public housing

communities and produced monthly newsletters for varies communities, responsible for

payroll, bank transactions and managed all correspondences

Qualifications

Excellent organizational skills.

Exerts control and productive performance under pressure.

Effective oral/written communications skills.

Quick and enthusiastic learner.

Skills

Microsoft PowerPoint, MS Excel, MS Word, MS Outlook, QuickBooks, Lotus Notes,

BEARS, Artivia, Windows 7, Windows XP, Windows Vista, 45 WPM, Email, Internet, STAR

software, data entry, computer troubleshooting skills, receptionist/office skills, filing and

organization, taking inbound/outbound calls, mailroom, faxing

References Available Upon Request

Contact this candidate