Customer Service Sales

Shane Michael Brooks

** ******* ****** ** 1-724-***-****

Ohiopyle PA 15470 ***************@*******.***

OBJECTIVE .

To bring leading companies enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills

obtained through previous work experience and education.

CORE STRENGTHS .

-

- Hard working - Socially adept -

- Willing to learn - Organized

- Self motivated - Team oriented

Extensive experience in hospitality, promotions, and customer service.

EDUCATION .

California University of PA., California, Pennsylvania Bachelor of Business

Management and Administration, May

2004

Relevant Academic Coursework:

Human Resources Management Business Statistics

- -

Microsoft Office Business Marketing

- -

Computer Programming 1- CSC 101 International Management

- -

Macroeconomics Small Business and Entrepreneur Management

- -

Industrial Psychology

-

PRIOR WORK EXPERIENCE

.

Nemacolin Woodlands Resort and Spa Summer 2002 –

Present

Banquet Captain (Supervisor) Farmington, PA

- Managed banquet events for numerous top clients by overseeing all aspects of operations.

- Built relationships with clients by discussing what they expect from their events at Nemacolin, then coordinated

with staff and supporting departments to provide the solutions to their goals in an efficient and timely manner.

- Highly involved in training and directing all service staff and bartenders based on standards set in place by the

department.

- Coordinated with internal and external supporting teams such as various Culinary Departments, Entertainment

Acts, Audio Visual Technicians, Shuttle Services, Activities Departments, Restaurants, and the Guest Services

Department to meet the needs of any particular client.

- Learned and practiced proficiency with hospitality software such as LMS, Delphi, Outlook, Excel, and Micros.

Commonwealth Marketing Group Spring 2001 –

Spring 2002 Customer Service Representative

Uniontown, PA

- Contacted businesses and individuals by telephone to sell and promote products and services offered by the

Commonwealth Marketing Group.

- Meet sales quotas each week and received bonuses regularly based on enhanced customer service.

Shane Michael Brooks

30 Shaffer School Rd 1-724-***-****

Ohiopyle PA 15470 ***************@*******.***

PROFESSIONAL REFERENCES

.

Kimberly Robson

Director of Catering and Conference Services

Nemacolin Woodlands Resort

1001 Lafayette Drive

Farmington, PA 15437

Office: (724) 329 - 6461

Cell: (724) 323 - 2847

********.******@****.***

Dennis Noonan

Sales Director

Nemacolin Woodlands Resort

1001 Lafayette Drive

Farmington, PA 15437

Office: (724) 329 - 6045

Cell: (724) 323 - 6081

******.******@****.***

Lois Martin

Banquet Captain

Nemacolin Woodlands Resort

1001 Lafayette Drive

Farmington, PA 15437

Office: (724) 329 - 6391

Cell: (724) 366 - 3542

****.******@****.***

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