Robert Neill, Jr

*** ******** ****** ********, ** 22134 Cell 571-***-**** or Home 571-***-****

Insurance Repair Industry

Profile

Dedicated professional with 10 years of experience in the field of insurance-related auto body

repair. Excel in analyzing damages/causes, interpreting policies, production management, general

shop management, and customer satisfaction services.

Production Management General Shop Management

Key Skills

Damage Assessment Vendor Management

Claims Reports and Documentation DRP Management

Experience Protech1 Collision Center- Lorton, VA

General Manager/ Production Manager

Manage daily requirements of busy Insurance DRP shop including but not limited to

Employee (team) hiring, properly maintain shop equipment and supply, handling vendor

agreements for shop profit margins, shop production & main point of contact for all insurance

related repairs to collaborate with insurance agents on correcting errors, rectify omissions on

estimates/supplements and finish in time allowed per specific hour formulas.

Outcomes:

Provided optimum service to Insurance Companies and most importantly to shared

clients/customers. Proven track record with various companies to consistently hold above 93%

customer satisfaction surveys and also Insurance DRP procedure requirements such as parts

usage compliance, completion of repairs on-time within rental formula, and proper estimate

writing/handling for different insurance company policies.

Created additional profit by working with local vendors on renegotiated supply/parts

discounts.

Created employee TEAMS to ensure optimum workload production and also to promote a

POSITVE work environment that resulted in increased workflow and quality.

Set-up new accounts by visiting local businesses and offering services at competitive rates for

additional workflow and revenue for shop.

Champion Body Works– Lorton, VA

Production Manager

Supported General Manager in processing auto insurance claims, estimate writing for DRP

accounts, production of shop workflow and parts management.

Outcomes:

Maintained shop CSI scores and handled daily customer questions or concerns about their

insurance repairs.

Responsible for production of repair work in shop and consistently held to tight time

constraints on supplemental needs such as additional labor and or parts required.

Properly managed parts ordering, receipts, database, and physical inventory

Assisted in DRP estimate writing for busy shop and handled DRP accounts during general

manger absence

Coordinated shop I-CAR training classes to meet requirements of major insurance DRP

policies. Most all classes held at shop after business hours to 10pm.

-K&W Auto body- Woodbridge, VA Assistant Manager/ Lead Estimator

-Auto Craft Body & Paint- Alexandria, VA Parts Manager/ Estimator

-Landmark Honda- Alexandria, VA DX Manager, New Sales Coordinator

Proficient in CCC Pathways/CCC One, ADP, Mitchell estimating software.

Education

In-house databases: Reynolds & Reynolds, Ultramate and Complete Shop

I-CAR Platinum Certified Member. (CURRENT thru 2012)

Successful completion of Structural I,II,III, & IV; and various classes such as Estimate writing,

Production management, Refinishing, R&M/BASF Paint vendor classes required for use of

waterborne system, & EPA compliance for R-134 refrigerant usage.

Contact this candidate