Sales Customer Service

Amy Mehlenbacher

** ******* ******

Dansville, NY 14437

585-***-****

WORK EXPERIENCE

Assistant Habilitation Coordinator, The Arc of Livingston and Wyoming, Mt.

Morris, NY 2010- 2011

. Plan, schedule, and coordinate daily outing and activities for adults

with DD

. Track, schedule, and follow-up on all employee training

. Coordinate and supervise after hours Fine Arts Enrichment Program

. Develop curriculum to be used in the Enrichment Program

. Develop and follow Individual Service and Behavioral Plans

Employment and Training Counselor, Livingston County Office of Workforce

Development,

Geneseo, NY 2006- 2010

. Assisted county youth in completing education programs and secure

employment

. Developed working relationships with county schools and youth based

organizations

. Planned, organized, and supervised the Summer Youth Employment Program

. Developed and presented workshops on employment topics to youth, low

income clients, agencies, private and public sector employers

. Over three years of experience interpreting and implementing Federal

WIA Law

. Set up and monitored On the Job Training and customized trainings for

employers

. Evaluated potential trainees for eligibility and appropriateness of

training

. Maintained excellent working relationships with other agencies

including Department of Social Services, domestic violence, Mental

Health, and CASALA (alcohol and drug council), Probation, local

schools, and numerous service agencies

. Interviewed clients to collect information to develop quality resumes

. Made referrals to outside agencies for clients with challenges and

concerns

. Prepared a variety of reports and records including contracts, client

files, evaluations and informational handouts

Branch Manager, Adecco, Canandaigua, NY 2004-

2005

. Directed and managed on-site and off-site staff of four full time

recruiters

. Maintained sales in excess of 5 million dollars

. Brought more than 80 open Workers' Compensation Claims current within

a 2-week period and closed more than 75% of them within 4 months

. Sales presentations, customer service audits and business review

meetings with customers of all sizes

Account Executive, Adecco, Geneseo, NY

2002-2004

. Increased office sales from $30,000 to over $1.5 million in less than

18 months

. Managed over 250 temporary employees placed with more than 20 clients

. Conducted customer based orientation for new temporary staff along

with on-site disciplinary, counseling, and review sessions with staff

of all levels

Permanent Placement Consultant, STS Associates, Dansville, NY

2000-2002

. Responsible for start-up activities of new consulting firm

. Placed direct hire candidates into positions ranging from clerks and

managers to Nurses and Dentists throughout Western New York

. Generated all sales and leads using both inside and outside sales

methods

. Accounts Payable and Receivable, Collections and file management of

all business activities

EDUCATION & TRAINING

A. S. Business, University of Phoenix, Phoenix, AZ

Certified TABE Administrator

Microsoft Word, Excel, PowerPoint and Publisher

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