Manager Customer Service

D AN A MILLER

**** ****** **** ******, **** ** - Highlands Ranch, CO 80126 - 720-***-**** - ***********@****.***

P AR ALEG AL – LEG AL SUPPORT

Legal Support Experience in Multi - Attorney Offices – Accredited Paralegal Certificate

Efficient, service-oriented legal support professional accustomed to quickly taking on complex tasks for fast-paced legal

offices requiring client relationship-building and attention to detail. Versatile former office manager graduating from American

Bar Association-approved program. MS Word, Excel, Access, PowerPoint proficiencies.

PROFESSIONAL HISTORY

Paralegal, Ridley, McGreevy & Winocur, P.C., Denver, Colorado Internship 2011

Predominantly criminal defense firm managing files, drafting and revising legal documents and correspondence, dictation,

research, filing using LexisNexis and PACER. Direct contact with clients, scheduled appointments and assisted in trial

preparation.

Executive Assistant, Infinite Power Solutions, Inc., Littleton, Colorado 2008 2011

Handle non-disclosure agreements, coordinate patent deadlines, and support CEO, HR, and executive staff with

expense reporting, calendar management, and orders at nano-tech manufacturing company. Organize board meeting facilities

and support to agenda items. Manage travel and interview coordination.

Restaurant Manager, Pesce Fresco Bistro, Centennial, Colorado 2007 2009

Managed all operations, handling customer issues, inventory, bookkeeping, and service for well-established business;

personally recruited by owner and assigned large variety of administrative and customer service responsibilities. Quickly

learned product inventory and took on additional authority for weekly/one-time events of up to 100 attendees.

Front-End Manager, Meridian Golf Club, Englewood, Colorado 2004 2007

Cultivated member relationships at Jack Nicklaus-designed golf club with ~500 participants, managing event coordination,

tournaments, front-end operations, ordering, inventory control, accounting, and member interaction. Supervised staff of 12.

Independent Sales Representative, Dynamic Health Solutions LLC, Highlands Ranch, Colorado 2003 2006

Closed top sales in company history, exceeding expectations with consultative calls to retail/pharmacy outlets and

physicians. Doubled sales to $150K during second year and brought in 900+ new accounts in three years.

Legal Secretary/Office Manager, DeChar & Associates LLC, Littleton, Colorado 2001 2003

Administered office operations for family and civil law practice, taking on paralegal duties including research, legal documents,

files, and appointments. Gathered client information for intake process.

Legal Secretary, Holland & Hart LLP, Denver, Colorado 2000 2001

Legal support for civil law attorneys managing files, dictation, billing, correspondence, and document preparation.

EDUCATION & SPECIALIZED TRAINING

Paralegal Certificate, Arapahoe Community College, Littleton, Colorado

Bachelor of Science in Secondary Education, Business Major, New Mexico State University, Las Cruces, New Mexico

Associate Degree in Office Administration, Dona Ana Community College, Las Cruces, New Mexico

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