Customer Service Administrative Assistant

Catherine R. Browne, CNA Lic #******

***** ********** **.

Lithia FL, 33547

Email: ********@********.**.***

Home: 813-***-**** Cell: 805-***-****

OBJECTIVE: Military spouse looking to obtain a position as health care professional to

utilize and enhance my clinical knowledge and quality customer service with exceptional

organizational and communication skills.

QUALIFICATIONS:

Self starter, team player, multitask in a high paced environment with good organizational

skills and attention to detail while maintaining the ability to prioritize and experienced in

providing outstanding customer service and interfacing with personnel at all levels. Strong

ability to collect and utilize data to forecast and track status of projects and accurately

document and report findings and observations constructing monthly reports and

presentations with accuracy. Possess excellent typing, telephone etiquette and proficient

written communication skills. Able to organize and manage heavy workload, providing

leadership in stressful situations. Display courteousy and professionalism at all times.

Consistently displays accountability and dependability. Clinical knowledge and skills as

determined by MA scope of practice. Trained in phlebotomy with knowledge of medical

equipment. Ability to provide on site emergency treatment within scope of practice.

Knowledge of HIPAA & OSHA regulations. Consistent punctual and perfect attendance

awards for all 4 modules during Patient Tech Training. Cleared Level I & II background

checks in 2011.

SKILLS:

Direct Patient Care, CPR Certification, EKG, HIV/AIDS, Hygiene, Joint Movement,

Nutrition, Patient Charting, Phlebotomy, Sterilization, First Aid, Universal

Precautions/OSHA, Urinalysis, Vital Signs, Geriatric Skills, Patient Care Assistant, Health

Core Science, Advanced Home Health Aide, Security, Safety and Emergency Policies and

Procedures, Assisting with Medications Certification, Basic Pharmacology, X Ray and

Radiology.

EDUCATION:

8/2010 03/11 Florida Career College, Riverview, FL

Patient Care Tech

1999 Manatee Community College, Bradenton, FL

Microsoft Office Certifications

EMPLOYMENT:

3/2010 present Utopia Home Care

CNA/HHA

Private duty for 94 yr old lady for safety, run errands, housekeeping, banking. Scope of training

include the following duties: Assist/direct feeding, oral care, nail care, basic hygiene, toileting,

help with a bed pan, catheter care, changing of catheter bags, charting amounts, bathing (bed

bath, shower, tub), dressing of patient, help with moving on and off of the facilities, ambulation

assistance, help getting in and out of beds, wheelchairs, bathtubs, etc., vital signs: blood

pressure, pulse, respirations and temperature monitoring. Answering call lights. Turning of

bedridden patients,changing bed clothes, collecting soiled laundry, light cleaning, organizing of

patients room or area, relaying and charting requested information, i.e. moods, vital signs, meal

consumption, liquid intake, daily BM and urine amounts. Assist patients with medication, relaying

information to the next CNA on shift, or to the nurse in charge. Recreational activities, such as

assisting with a walk outdoors or delivering reading material to patients. Hospice care, patients

with Alzheimer's disease, post mortem care and hoyer lift experience.

8/2010 3/2011 Blue Cross/Blue Shield of Florida

Seasonal Agent Assistant

Perform a variety of routine customer contact activities. Develop and maintain mutually

beneficial relationships through products and services. Support sales team with clerical

duties. On the job training for health, life and annuity insurance agent state licensing.

3/2005 12/2010 Fed Ex Express

DOT Courier

Provide an efficient pick up and delivery service, support to customers on any issues

regarding features of services, while complying with all operational, security and safety

policies, procedures and processes with the objective of meeting service commitments

and maximizing customer satisfaction.

11/2001 10/2004 L 3 Communications

Data Administrator /Sustainment Support Specialist Contractor

Perform analytical duties to support management, create & maintain several activity logs

and process government paperwork for Depot Level Maintenance (DLM). Receive,

process, & deliver requests for estimates. Respond to estimate requests and shops work

orders. Gather data, calculate and create presentations for quarterly/yearly review

meetings. Track and manage projects developing daily QUE status reports and monthly

metrics from weekly DLM activity .

7/1995 10/2001 Tropicana Products Inc.

Logistics Coordinator/Administrative Assistant/ Bookkeeping

Performed administrative, financial account keeping & logistics duties to support directors

and managers functions; typing, filing, answer phones, and resolving issues. Training new

and existing personnel one on one and in a group setting on a regular basis. Prepare

charts and Expense Reports monthly. Issuing receipts, preparing check requests for

Accounts Payable.

11/78 – 7/95 State of Maine

Admin Asst/Collections, Child Support Enforcement, Dept of Human Services

10/88 – 7/95

Court Records, Social Services, Dept of Human Services 8/87 –

10/88

Licensing/Account Clerk, Traffic Division, Dept of Public 12/81

– 8/87

Coding/Clerical, Traffic Division, Dept of Public Safety

8/81 – 12/81

Fingerprint Classifier, State Bureau of Identification, Dept of Public Safety

12/78 – 8/81

Criminal Records, State Bureau of Identification, Dept of Public Safety

11/78 – 12/78

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