Sales Customer Service

John W. Duke

P.O. Box ***, Liberty Hill, Texas **642

Cell: 512-***-****

********@*******.***

Objective To obtain a position in a progressive organization, that will

allow personal career growth as well as advancement within the

company.

Experience Real Estate Agent (7/2006 - Present)

Presently at Keller Williams

Duties include marketing, negotiating sales price and contracts,

showing properties, managing work time, setting personal goals,

customer service, and general real estate duties, watching the

trends in the local market to determine best way to sell or

market a home. Out-bounding and cold calling to generate leads.

Property / Project Manager (1/2008 - 6/2011)

Independent Contractor

I currently manage three properties (two commercial and one

private residence). Duties include managing building

maintenance projects from landscape design to implementation,

resolving customer complaints, updating owners on issues and

solutions implemented, managing different crews for various

projects, working within budget, handle purchasing of materials

for projects and handling various budgetary, purchasing or crew

issues as they arise.

Technical Sales Rep (9/2003 - 7/2006)

Dell, Inc.

Duties include consultative sales for data storage, networking,

disaster recovery, training sales reps, order tracking,

financing, customer service, negotiations, consulting CFO's,

CEO's, and IT Managers. Call center environment in which

outbound/inbound calls were part of daily routing. Multi-tasking

skills honed and customer service skills. Specialized on

outbound team in which we closed transactions other sales reps

couldn't close. Responsible for $1.5 million quota per month,

tracking sales reps performance and coaching to improve numbers

plus speaking in team meetings regarding goals and objectives.

. Obtained quota 100+ percent of quota month to month at Dell.

I did have a few months below quota.

. Normally in top 25% of stacks (Dells bonus program)

. Helped start outbound program which now is one of the

largest teams within Dell.

. Promoted to much sought after Technical Sales Rep within one

year of going permanent

. Promoted to Technical Sales Rep supporting 10 Relationship

Sales Reps in the Medium Business Space.

Sales Rep I (4/2003 - 9/2003)

Spherion at Dell (temp assignment)

. Duties included incoming sales, account management, finance,

consultative sales, time management, people management, and

resourcefulness.

. Hit number 3 out of 300 in Commercial Call center for Small

to Medium Business (received offer of employment at this

point)

Various temporary assignments from 11/2001 through 4/2003

Stay at home dad (9/1998 - 11/2001)

Various temporary positions from 11/1997 through 9/1998

Park Technician I (5/1996 - 11/1997)

Travis County Parks Department

Duties included park patrol (water and land), installation of

lake buoys, handling of park fees, safety, dive team, search and

rescue, wildlife management, working with law enforcement,

picking up inmates for work details, trash detail, construction

of park facilities, maintenance of existing park facilities and

general public service within the parks.

Education ( Concordia University, B.A. Environmental Science

. Dell Training- Participated in extensive weekly sales

training, including a $10,000 relationship sales training

course. I specialized in acquisition sales (my team closed

the deals other sales reps couldn't close). I am also highly

trained in overcoming objectives and listening to customer's

needs and wants.

. ERA Training included: Relationship building and identifying

4 major personality types to better understand the client's

needs, wants and desires.

Computer Doms, Idd, Microsoft Office Products (Word, Excel), Harmony,

Synergy, Internet Explorer

Skills .

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