Manager Management

JACK MCKEOWN

** - **** ******** **. *., Surrey, BC, V3X 3G7

Phone: +1-604-***-**** Cell: +1-604-***-**** Email: ******@*****.***

PROFILE

Highly organized software product management leader with over 20 years

experience coaching teams in product definition and delivery, technical

marketing and strategic planning with a constant view of the big picture.

Consistently motivated to overcome obstacles to achieve results. Clearly

defines and generates passion in visionary solutions to customer needs.

History of excellent relationships with customers and colleagues at all

levels globally.

PROFESSIONAL EXPERIENCE

FinancialCAD Corporation (FINCAD), Vancouver, BC, Canada

Financial derivative analytics software firm with 100 employees and $10-15M

annual revenue, www.fincad.com

Director, Product Management, April 2007 to November 2010

Reporting to the Chief Operating Officer, led a team of four product

managers in product definition and delivery of two software product lines,

one Software as a Service (SaaS) product line and packaged professional

services.

ACCOMPLISHMENTS

. Enhanced industry analysts' perception through information delivery and

product overviews resulting in an invitation to present keynote at a

Cutter Associates event, 22 position improvement on Chartis Research

RiskTech 100 and enhanced positioning in the Celent Pricing Solutions for

OTC Derivatives and Structured Products report

. Developed contract modules that reduced legal fees associated with

software licensing agreements and licensing of third party technology

used in FINCAD products

. Increased revenue by defining and launching a channel partner program,

covering all aspects of partner marketing, sales and readiness

activities.

. Reduced product delivery time by implementing cross functional processes

for product introduction, delivering 13 product releases and SaaS updates

every four weeks

AMDOCS INC., San Jose, CA., U.S.A. 2000 - 2007

Enterprise software firm with 16K employees and $2.5B annual revenue,

www.amdocs.com

Director, Service Management Product Management, January 2006 to March 2007

Reporting to the Vice President, Solution Management, led a team of nine

for product definition of Customer Relationship Management, Order

Management and Self-Service products, generating $400M+ in annual revenue.

ACCOMPLISHMENTS

. Coached three direct reports to subsequently receive director level

promotions

. Won back customers generating $3M+ in revenue by supporting field

personnel in pre- and post-sale activities, including hosting C-level

executive visits

. Contributed to product lifecycle process definition and team training,

focusing on product management activities and requirements process

. Packaged products, services and partner solutions to address identified

business problems by collaborating with product marketing and

professional services organizations

Product Line Manager - CRM Applications, June 2004 to January 2006

Reporting to the Director, Service Management Product Management, led a

team of four product managers to manage the product lifecycle for Customer

Relationship Management applications, including development of sales and

marketing collateral.

ACCOMPLISHMENTS

. Launched applications for entire CRM product line; strategic direction

initiatives included product strategy, go-to-market planning and

execution, CRM trend evaluation, and delivery

. Generated development revenue by leading creation of a customer-funded

development process

. Collaborated with order operations and client support to ensure delivered

product met internal operational needs

. Eliminated $4M annual costs by moving 15 underperforming and non-

strategic products to end of sale

PROFESSIONAL EXPERIENCE

(Continued)

Senior Product Manager - Contact Center Applications, November 2000 to June

2004

Amdocs acquired the CRM Division of Nortel in 2002. Reporting to the

Product Line Manager - CRM Applications, provided leadership for strategy

creation, product definition and implementation of contact center software

applications including agent desktop, computer telephony integration, email

management and Web collaboration. Delivered three new products and

enhancements to additional products.

ACCOMPLISHMENTS

. As release product manager, delivered software release that generated

fastest market adoption with 60+ confirmed customers prior to launch

. Received special bonus for role in securing new customer and participated

in obtaining $40M order

. Enabled more rapid lead customer adoption of new software applications by

developing and delivering for-fee customer training on pre-release

products

. Enhanced application adoption by developing and delivering demonstrations

on pre-release products to C Level executives in contact center

operations and IT

. Enhanced product development efficiency by contributing to design and

development process definition, ensuring a strong link between the

product management and development teams

. Increased positioning in the Gartner Inc. Magic Quadrant for Customer

Relationship Management which stated that "Amdocs has staked a strong

claim to market leadership in telecom"

NORTEL NETWORKS CORPORATION, Maidenhead, UK

Telecommunications / Networking equipment supplier with 25K employees, $10B

revenue, www.nortelnetworks.com.

Senior Manager - Self Service Solutions, May 1998 to November 2000

Reporting to the Director, IVR Product Management, led team of 8

responsible for regional introduction of Interactive Voice Response in

Europe, Middle East and Africa markets. Mentored 12 local employees whose

line managers were located elsewhere.

ACCOMPLISHMENTS

. Generated $7M in direct revenue and created new lead customer for

customized IVR solution by developing process to perform custom

development on Nortel IVR products with external vendor

. Awarded Nortel Networks Top Talent Award, 1999

. Received President's Award, Customer Value and Loyalty, Nortel Networks,

1998 by delivering product solutions to major European customers

. Led regional post-merger integration team for two acquired companies to

define product roadmap and go to market model

. Exceeded sales targets by providing product leadership for major European

customers, including customer responsible for purchase of 45% of all IVR

sold by Nortel globally

Prior positions: NGen Product Manager and NGen OA&M Development Manager,

Nortel Networks Corporation, Toronto, ON; Advanced Service Node Product

Manager and Access Solutions Product Manager, Nortel Networks Corporation,

Brampton, ON; and Project Engineer, Communications Security Establishment,

Ottawa, ON.

EDUCATION

QUEEN'S UNIVERSITY, Kingston, ON

Master of Business Administration, BS in Electrical Engineering

VOLUNTEER EXPERIENCE

. Cast member for opening and closing ceremonies of the 2010 Olympic Winter

Games

. Event photographer for Surrey Arts Centre

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