Sales Customer Service
Resume:
HOKE (DAVID) SHERRILL
Concord, NC 28025
mailto:*******@**********.***
QUALIFICATIONS
Large Data Center Implementation skills (floor planning, power,
networking, fiber, racking, etc.)
Possess hardware support knowledge for HP, Oracle/Sun, IBM,
Dell, and other server platforms
Experience with Unix (HP-UX, Solaris, AIX, and SCO) and Linux
(Ubuntu)
3+ years direct hardware Help Desk experience
Proficient in Microsoft Office (Word, Excel, PowerPoint, Access)
Proficient in Remedy (trouble ticketing and change management)
Proficient in Vantive (trouble ticketing and change management)
Experience with coding in Visual Basic, Business Basic, Fortran,
Algol programming
Experience with shell scripting
Understanding of networking concepts
Working basis of server clustering (VERITAS, Sun Cluster, and HP
ServiceGuard)
WORK EXPERIENCE
AT&T
Charlotte, NC
4/2008 - 7/2011
Position: Data Center Manager
DUTIES -
Was responsible for hardware installation /de-installation and
hardware upgrades of servers and peripherals for large data
centers and other smaller remote sites. This has included
planning for floor space and power, necessary network and fiber
cabling, vendor coordination, and updates to various tools and
databases. Utilized change management, trouble ticket, and asset
control systems as needed. Maintained some local area user
laptops (Windows XP and 7) for problem resolution,
security/software upgrades, and networking issues.
ACCOMPLISHMENTS -
Improved the process and time of deployment for new hardware by
use of an online checklist.
Aided in process of identifying and removing servers, which were
no longer being used, from data center floor, thereby freeing up
infrastructure and saving costs.
Helped develop standardized installation procedures such as rack
layout, cable management, etc.
EDS (Electronic Data Systems), now HP (Hewlett Packard)
Charlotte, NC
11/1997 - 4/2008
Position (last): Infrastructure Analyst
DUTIES -
June 2004 to April 2008: Was responsible for supporting and
implementing servers at the OS level. This included patch
maintenance, problem resolution and operating systems
installation (and decommission) and upgrades. Platforms included
AIX, HP-UX, and Solaris.
April 1998 to June 2004: Was responsible for supporting hardware
on various UNIX and Windows servers. This included problem
resolution, hardware installation, and upgrades. These servers
were primarily Hewlett Packard (HP-UX), Sun (Solaris), and
Compaq (Windows NT and Server). Also worked help desk shifts for
3+ years during this time.
November 1997 to April 1998: Was responsible for computer
operations and problem resolution in a multi-system computer
environment.
ACCOMPLISHMENTS -
Streamlined and developed standard processes for server builds
(operating system and software tools installation).
Authored various portions of the EDS-BellSouth ISO 9000 quality
manual in preparation for certification. Also authored and
maintained various documentation related to work duties.
Developed a TCP/IP ping-monitoring tool (written in Visual
Basic) that pings a database of hosts continually and reports
problems and statistics. This tool was subsequently implemented
at other sites within BellSouth.
Participated in several Disaster Recovery drills in both
technical and administrative roles.
Provided specific on-the-job training (troubleshooting, basic
networking, etc.) for peers on the hardware technical support
team.
Shelby Elastics, Inc.
Shelby, NC
1/1988 - 6/1998
Position: Production Planner / Software Developer
DUTIES-
Was responsible for the flow of production from raw material
acquisition to shipping of products and also for management of
office functions of order entry and shipping. Also performed
contract programming using the Business Basic language.
ACCOMPLISHMENTS -
Made significant improvements in the area of inventory control.
Brought inventory dollar variance levels down from 60% to less
than 5% by implementing such tools as computerized reporting of
production, packaging, and shipment figures along with daily
variance reports to more promptly identify inventory errors.
Also, streamlined processes by putting in such things as lot
identification and packaging standards.
Made extensive modification and creation of software in the
sales analysis system to provide more specific uses of sales
history in both reporting and on-line customer service.
Computerized the invoicing and sales analysis of a subsidiary
plant from manual methods, saving the office staff substantial
time and money. This also gave the sales staff and customer
service reps the ability of on-line information for this plant
where it was nonexistent before.
Created and developed new software concerning functions with
Shelby Elastic's banking partner, SunTrust Bank, including a
system to computerize credit-request submits with subsequent
software to electronically exchange data. I installed a system
to summarize invoicing along with electronic transmission of
invoice data to SunTrust allowing, among other advantages, the
faster turning of sales dollars.
EDUCATION
University of North Carolina at Charlotte, Charlotte, NC
Mathematics / Computer Science (2 years course work).
TRAINING
Troubleshooting TCP/IP networks 2002
HP-UX system and network administration I 2004
HP-UX system and network administration II 2005
HP Serviceguard I 2005
HP-UX logical volume manager 2005
TCPIP for AIX Administrators 2006
Solaris 9 Administration 2007
Network Administration Solaris 9 2007
Veritas Clustering Foundation 2007
Remedy Trouble and Change systems 2010
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