Customer Service Manager

DE’ANDRE LEE COLEMAN

**** ******** ***

Bellevue, Ne 68005

Cell: 402-***-****

**********@*******.***

OBJECTIVE

Acquire An Electronic Technician Position.

SUMMARY

Over 10 years of experience as an Electronic and Computer Technician. Duties include but not

limited to: Installation, repair, operations, and maintenance of electronic equipment and systems,

Responsible for managing, planning, storing, inspecting, receiving, issuing, shipping, and

accounting for a wide variety of electronic components. Experience in customer care

representation; personnel and administrative services; highly motivated professional, proven

leader with excellent communication, and organizational skills, proficient use in computer

system programs, troubleshooting and repairs. Ability to multi-task, works well with others,

capable of working under partial or no supervision, performs well under pressure.

EXPERIENCE

Carpet Cleaning Technician Jul 2009- Mar 2011

Zerorez

Dallas, Texas

As a Carpet Cleaning Technician, duties included but not limited to; maintaining a positive

attitude and great customer service skills, including word-of-mouth referrals provides customer

retention, ensuring quality work is the main concern given to clients, performing on-site

evaluations, providing accurate and legible written estimates, heavy lifting and physical labor

using the latest high-tech cleaning methods, for restoration of carpets and furniture which

includes but not limited to: cleaning; repairs; stain removal; stretching; odor control; and carpet

water extraction.

Customer Care Specialist Jan 2006 – Jun 2009

Hyatt Hotel & Resorts

Omaha, NE

As a Hyatt Customer Sales Specialist, duties include but not limited to; Answering guest

questions about property facilities/services (e.g., hours of operation, rates and room types,

packages, promotions, entertainment, restaurants, special events). Use sales techniques that

maximize revenue while maintaining existing guest loyalty to the Hyatt. Following proper

protocol when handling all reservation requests, changes, and cancellations received by phone,

fax, or mail. Process requests for redeeming Hyatt Rewards points, Contact appropriate

individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve

guest calls, requests, or problems. Report all accidents, incidents of bodily injuries, and unsafe

work conditions to manager.

Customer Service Representative Jan 2005- Dec 2005

Noll Human Resource Staffing

Omaha, NE

As a Customer service representative for Noll Human Resource Staffing, my duties included but

were not limited to;

Polite and courteous service, handling requests in a timely manner with consistent follow

through and communication. Knowledge of staffing personnel and it’s departments of Human

Resources laws, rules, policies, and concepts and on-going issues within the organization in

order to direct to the proper person. Hands-on problem solving and regulation assist in preparing

materials for employee relations programs, services and consultation, Promotes learning and

personal growth to increase an individual’s success and the overall value of the organization,

Operating with integrity and promoting accountability, and contribution to a safe and healthy

working environment.

Senior Associate/Department Manager Nov 2002 – Dec 2004

Wal-Mart Super Center

Bellevue, NE

Served as a Senior Department Manager, Supervised the coordination for workers activities,

Interviewed job applicants and evaluated workers performance to recommend personnel actions

such as hiring, retention, promotion, transfer or dismissal of an employee. Qualified training in

store policies, department procedures, and job duties. Ordered merchandise, supplies, and

equipment, Records delivery of merchandise, compares record with merchandise ordered, and

reports discrepancies to control costs and maintain correct inventory levels. Inspects merchandise

to ensure it is correctly priced and displayed. Recommend additions to or deletions of

merchandise to be sold in department. Prepared sales and inventory reports, Listened to customer

complaints, examined returned merchandise, and resolved problems to restore and promote good

public relations.

EDUCATION

Graduate, ITT Technical Institute, Omaha, NE 2007

Associate of Applied Science in Computers and Electronic Engineering, Omaha, NE 2007

Required Hands on- Course Completion and Certified Training: Omaha, NE 2007

Introductory to Computer Programming & PC technology, Networking Concepts, Microsoft

Word, Microsoft Office, Microsoft Excel, Power Point, Windows XP and Windows 2000

AC/DC Electronics, Electronic Devices, Visual Basics, Digital Electronics I & II,

Communications Systems I & II

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