Customer Service Supervisor
Resume:
Grace E. Aldershof
__________________________________________________________________________________________
203-***-**** *********@*****.*** 8073 Green Orchard Rd, Apt 34, Glen Burnie MD, 21061
Education
Bachelor of Arts in Political Studies
Gordon College, Wenham, MA Degree Awarded: May, 2009
Experience
Photographer June, 2011- Present
JC Penny Portrait Studio Supervisor: Chris Deere 410-***-****
Ÿ Took professional portraits in studio
Photographer, Trainer, Shift Lead April, 2011- Present
Photogenic, Inc. Baltimore, MD Supervisor: Jennifer Schafer 202-***-****
Ÿ Provided customer service, and sales aboard entertainment cruises in the Inner Harbor
Ÿ Took photographs for waiting customers in a tourist venue
Ÿ Trained and managed other photographers
Front End Supervisor, Sales Associate September 2010- March 2011
Michaels, Inc. Rehoboth Beach, DE Supervisor: Shawn Sinopoli (302) 644-
8223
Ÿ Supervised, trained, and assisted cashiers, and sales associates at front end
Ÿ Provided strong customer service, ran register, authorized returns
Ÿ Assured signage, cleanliness, and efficiency at front end.
Bookseller September, 2009- February 2010
Borders, Inc. BWI Airport, Linthicum, MD Supervisor: Joshua Ott 410-***-****
Ÿ Recommended, and sold books, customer service, shelved, and reorganized books
Ÿ Worked on cash register, light cleaning, and paperwork, as necessary
Program Assistant, Unit Counselor June 2007- August 2007, 2008, 2009, 2010
Camp Potomac Woods, Leesburg, VA Supervisor: Caitlin Vanderground 330-***-****
Ÿ Taught nature, ecology, martial arts, fishing, archery, creek walks, and night hikes
Ÿ Managed lost and found, and dining hall serving procedures
Ÿ Assisted in planning, set up and execution of all-camp events
Intern January 2008- May
2008
State Rep. Geraldo Alicea Supervisor: Amanda Johnson 617-***-****
Ÿ Wrote press releases, speeches, constituent correspondence, memorandums.
Ÿ Took notes on hearings and meetings, researched bills, organizations, and initiatives
Honors
President’s List, Fall 2008, Dean’s Scholarship
Customer Service Star, Weekly award multiple weeks 2010, 2011
Extracurricular and Volunteer Experience
Gordon in Lynn Volunteer September 2005- May 2009
Ÿ Volunteered on projects focused on the education of refugees, at-risk youth, and adults with disabilities
Boston Urban Semester Participant January 2008-May 2008
Ÿ Lived, studied, and volunteered in an inner-city context
Awana and Pioneer Clubs Leader September 2001-December 2008
Ÿ Wrote and implemented religious education curriculum for students ages 3-12
Poland Service Learning Team Member May 2007-June 2007
Ÿ Taught English language lessons in public elementary schools in Poland
References
Paul Brink Caitlin Vanderground
Professor of Political Science Program Director, Camp Potomac Woods
255 Grapevine Rd, Wenham, MA 019**-***** Potomac Woods Lane, Leesburg, VA
Jacque Walsh Ruth Melkonian-Hoover
Camp Director, Camp Potomac Woods Professor of Political Studies
13932 Potomac Woods Ln, Leesburg, VA 255 Grapevine Rd, Wenham, MA 01984
*Additional references available upon request*
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