Manager Customer Service
Resume:
Markeith Jordan
Houston, Texas 77088
*****************@*****.***
Summary
Over 7 years of supervisory experience, responsible employee who enjoys dealing with the public,
managed independent store operations, skilled at budgeting, purchasing, merchandising, employee
training and customer relations. Possess excellent verbal skills and written communications.
Work History
2008-2009 Manager Cash Store Houston
Complete store operations requirements by scheduling and assigning employees; follow up on work results.
Maintain store staff by recruiting, selecting, orienting, and training employees to increase sales and serve
customers in a better manner. Cash management and set up cash drawers. Coupled with customer focus,
tracking budget expenses, marketing, management proficiency, client relations, verbal communications
related with collections.
2007-2008 Interim Resource Consultant Solomon Edwards Group Houston
Responsible for selecting files and documents for consultants and process spreadsheets, reports for
management, process routine documents, distribute outgoing mail. My skills required clerical functions,
utilize micro soft word and excel, file, sort, and doc review, and coping documents signed and sent out by
mail and fed ex.
2005-2007 Commercial Loan Service Representative Adecco Temp Houston
Provide clerical and administrative support for Region of the Loan Service department for Washington
Mutual. Communicate with external customers by phone in a call center environment. Process routine
documents, sort and distribute outgoing mail, generate computer reports. My include coping reports, sorting,
filing, and ship and receive loan files through fed ex, doc reviews, and due diligent work.
2003-2005 Manager ChecknGo Houston
Train and develop employees, keep reports of loans service products, cash management-set up cash drawers,
market for better business growth, plan, and assist with collections. Recruit and staff for better customer
service. Assist customers in choosing the best loan product. Establish and implement policies, goals,
objectives, and procedures. Keep records of loan activity and requisitions.
2000-2002 Assistant Manager Bubbles Car Wash Houston
Motivating staff, recruiting and develop and retain staff. Operate cash register, sold car wash packages, make
sure team member deliver clean and safe products. Total car wash operation, received 2 year award and
excellent customer service award. Reconcile daily receipts, assist, instruct, and schedule 20 staff members for
an effective work flow.
1998-2000 Manager Hollywood Video Houston
Moved up from assistant manager to store manager within 7 months. Maintain store appearance and
merchandise stock. Kept track of invoices from delivery of merchandise. Train and develop staff. Cash
management- set up store cash drawers. Kept track of sales growth, received awards for top customer service
support in 1999, Lead and instruct staff of proper inventories.
Education High School
Attending Belhaven University
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