Customer Service Manager

Terry Lee

***** ******** **** ****

Sandy Spring, Maryland 20860

301-***-****

***********@***.***

Human Resource Department

I am interested in applying for Office Manager position with your company.

I have fourteen (14) years of experience of administrative. I have worked

as an Office Manager, Project Manager Assistant, Billing/Accounts

Receivables and Accounts Payable Specialist, Customer Representative and

Dispatcher. In addition to my extensive office experience, I have strong

communication, organizational, customer service, administrative, and office

management skills. I feel that I would be a great addition to your company.

I thank you for your consideration and look forward to hearing from you.

Best regards,

Terry Lee

Summary of Skills

< Strong management, interpersonal, organizational and communication

skills.

< Promotes team building and personal/professional growth.

< Proven track record of maintaining good rapport with clients and staff.

< Strong ability to problem solve and an effective decision maker.

< Efficiently organize pertinent details and execute task under tight

deadlines.

Employment

March 2011 - Present Staff Credit/Collection Manager

American Combustion Industries, Inc., Brentwood, MD

< Run Dunn and Bradstreet credit reports on all new accounts.

< Establish and maintain strong business relationships with customers and

stakeholders.

< Verify credit references and facilitate entry of new account while

keeping information updated in customer files.

< Carry out daily posting of payments to accounts and efficiently process

credit card payments.

< Generate bank reports, process check thru remote deposit and provide

customers' statements on a monthly basis.

< Process debit and credit memos and send to customers.

< Update cash projection reports.

< Process weekly timesheets and post construction invoices.

< Provide superior customer service and amicably resolve diverse customer

disputes and issues, enhancing effectively.

< Make collection calls on overdue accounts. Provide effective liaison with

collection agency, ensuring efficient payment arrangements.

March 1997 to March 2011 Office Manager

John J Kirlin LLC, Rockville, MD

< Oversaw all administrative functions required for the day-to-day

operation of the office, including managing administrative staff, set up

of new employees, E-verify, employee database, ordered supplies and

uniforms.

< Organized office events including charitable donations.

< Prime contact with building engineer for maintenance issues and vendors.

< Supervised office renovations.

< Managed all office equipment leases including cell phones and air cards.

< Prepared subcontracts' requisitions for payments and processed waivers

and contracts.

< Processed construction billings, change orders, prime purchase orders,

payable invoices entered budgets, and maintained project files.

< Processed invoices thru IPP system.

< Obtained certificate of insurance.

< Facilitated data entry of maintenance contracts and billing vouchers.

Carried out daily posting of payments to customer accounts. Processed

credit card transactions, coded statement and entered entries in general

ledger.

< Processed credit and debit memo's.

< Reconciled customer and vendors accounts and monthly checking accounts.

< Researched diverse customer disputes and expertly resolved issues.

< Managed heavy collection calls and sent out collection letters to

customers.

< Scheduled and dispatched service technicians and plumbers to client

sites. Ensured prompt resolution of problem with complete customer

satisfaction at all times.

Education

Sherwood High School

Professional Development

Courses in Accounting and Excel

Secretary of The Beautification Club

Notary

Software Experience

Word, Excel, Outlook, General Dynamics, Wennsoft, Profitool, and

Construction Imaging System

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