Customer Service Sales Representative

B rooke F. Vencill

************@*****.***

McKinney, Texas Cell: 469-***-****

Polished, experienced inside sales, customer service rep offering:

Unwavering commitment to customer service, with the ability to build productive relationships, resolve

complex issues and win customer business and loyalty. Twelve years of customer service related

positions in the medical and food service industries. Strategic relationship-partnership building skills.

H igh level of integrity: ability to work independently and with people from all socio-economic

backgrounds.

Customer Service Skills

Personable and friendly

O rganized and great at multitasking

Attention to detail

Able to handle high volume of calls

Time Management

Responds well in high stress situations

Problem Solving

P rofessional Experience

Statlab Medical Products, McKinney, Tx.

10/2010-8/2011

I nside Sales Representative

Identify sales prospects for leading supplier of medical products. Present and sell company products via

phone. Build relationships with key decision makers and match customers with the r ight solutions for

t heir needs, ensuring that every interaction with our customers is a valuable experience. Staff t rade

shows.

Statlab Medical Products, McKinney, Tx.

5/2008-10/2010

Customer Service Representative

Supported four sales reps and entered their requests for sample orders for customers. Handled

customer orders, inquiries, complaints, and billing/credit questions. Alerted customers regarding their

shipment dates, pricing, manufacturing delays. Trained new customer service reps. Excelled and

building customer rapport. Nominated by peers and selected by management as employee of the

month. Promoted to Inside Sales Representative.

Lefty’s Restaurant, Addison, Tx.

4/1999-5/2008

Wait Staff

Actively listened to customers to understand their preferences and offered recommendations so they

would enjoy their dining experience. Ensured that preparation of all meals was synchronized in the

k itchen so they could be delivered to the table at the same time. When necessary, determined source of

customer dissatisfaction in order to effect a positive solution. Consistently applied patience and sense

of humor in stressful situations.

Starbuck’s, Richardson, Tx.

2007-2008

Ba rista

Welcomed and connected with every customer to insure they had a positive experience at Starbuck’s.

Offered customer demonstrations and samples when appropriate. Provided quality beverages

consistently for all customers.

Dr. Lisa Orbach

2000-2001

Dental Receptionist

A nswered phones, made appointments, filed insurance, ordered supplies, greeted patients

Education

Lubbock High School, Lubbock, Texas

Collin County Community College approx. 60 hours

Texas Women’s University approx. 20 hours

Proficient in Microsoft Office Suite

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