Customer Service Human Resources

Scott Appleton

**** *. ***** ***

Omaha, NE *****

Phone 402-***-****

E-mail: ***********@*****.***

Objective: To obtain a position with your company with a possibility for

advancement.

Education:

. 1982-1984 Omaha Central High School

. 1986 - 1988 Pine Ridge Job Corps Chadron, NE

Computer Science/Business Administration/Accounting/Business

Management

Work experience:

03/2006 to current West Corporation Omaha,

NE

Computer Technician-EarthLink

. Provided technical/customer support for customers who are having

computer related difficulties.

. Offered remote assistance for virus and spy-ware removal.

7/2005-03/2006 AAA Insurance Co. Omaha,

NE

Insurance Specialist

Insurance Representative

. Quote benefits and eligibility, customer service, answer questions,

and write policies.

1/2004-7/2005 Sitel Corporation

Omaha, NE

Human Resources Screener

. Called parties in which are interested in new opportunities.

. Gave out information & answered questions about opportunities as a

customer service agent.

. Qualified parties for an interview & set up the interview for the

party in specific area

. Sent confirmation information to qualified interviewee.

5/2000-1/2004 Apac Teleservices

Omaha, NE

Hughes Network Systems

Technical Support Supervisor

. Explained return policy, took supervisor calls for irate customers, &

assisted with all aspects of the call.

1/1992-5/2000 ITI Telemarketing

Omaha, NE

Customer Service Agent

. Provided customer service

. Processed online transactions (deposits, withdrawals, check cashing

etc),

8/1990-1/1992 McDonald's

Omaha, NE

Food Services

. Provided customer service, cleaned dining room/salad bar

. Worked lobby/drive thru register

. Processed lobby/drive thru sandwich orders

. Washed dishes & stock up on condiments

. Closed up store

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