Customer Service Medical Assistant
Resume:
Rita L Rowley
*********@***.***
Puyallup, WA 98372
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OBJECTIVE
I am a friendly, out-going, seriously talented person who is passionate about healthcare and the medical field.
My objective is to combine my skills with your facility to effectively maintain the very best in patient care
and understanding.
EDUCATION
Everest College, Tacoma, WA 9/2010 - 5/2011
Medical Assisting Diploma
Igniter Ambassador GPA 4.0
Spanaway Lake High School Spanaway, WA
Diploma 1999
CERTIFICATIONS/CLINICAL SKILLS
NCCT Medical Assistant Certification (# 753503)
Healthcare Provider CPR/First Aid OSHA Training HIV/AIDS Training HIPAA Training
Venipuncture Injections Vital Signs Rooming
Chart Creation/Maintenance EKG Electronic Charting Sterilization Techniques
Minor Lab Testing Medical Terminology and Abbreviations Outlook, Word and Excel
PFT machine calibration Doppler’s Bandaging Ear Lavage
ACCOMPLISHMENTS/PROFESSIONAL BACKGROUND
Efficient, Enthusiastic, Detail-oriented Certified Medical Assistant skilled in medical clerical duties and
patient oriented tasks in front and back office.
Upbeat personality, friendly customer service attitude, attention to detail, quick learner and experienced
multi-tasking in a fast-paced environment.
Professional appearance, Excellent communication skills, both oral and written and dedicated work ethic.
Ability to readily adapt to changing environments and demands.
Experience with multi-line phones and professional phone etiquette
Eligible for Washington State certification as a Health Care Assistant Levels A, C, and E
Ensured charting accuracy through precise documentation.
Compliance maintained with regulatory standards by HIPPA.
Routinely demonstrated medical proficiency by performing EKG's, Doppler's, and urinalysis for up to 10
patients per day.
Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
Computer skills: good data entry, typing skills 45wpm, perform 10-key by touch, Outlook, Word and Excel.
Basic PC including Windows applications (launching and closing programs, minimizing and maximizing
application screens), search and find files, using Windows Explorer, starting, rebooting and shutting down a
PC, using e-mail, printing documents, etc
WORK HISTORY
QTC Medical – Tacoma, WA. April 2011 to May 2011
Medical Assistant “Extern”
Interview patients, measures vital signs, such as pulse rate, temperature, blood pressure, height, weight
and records information on patient’s charts. Conduct eye test with snellen chart, collection of blood
through capillary punctures for testing. Urine specimen collection and testing, maintenance/sanitization/re
stocking of rooms. Performed front office duties such as: answering telephones, follow-up on scheduled
appointments, copying reports, data entry and filing.
Tally Genicom – Renton, WA. April 2006 to December 2008
“Customer Service Representative”
Data entry, answering calls, scheduling clients appointments, making outbound calls. Confer with customers
by telephone to provide information about products and services. Take or enter orders, answering phone lines
up to 10 lines and scheduling clients appointments. Cancel accounts or to obtain details of complaints
Nordstrom Cafe – Tacoma, WA. September 2002 to December 2005
“Cashier/Waitress/Cook”
Count, disburse, accept, record and balance cash, Provide great customer service, Prepare and prep food for
the day, collect payments from customers, clean tables or counters, replenish supplies of food, tableware or
linen, resolve customer complaints, prepare tables for meals, recognize customer intoxication, serve food or
beverages to patrons, etc..
Cinnabon – Puyallup, WA. November 2000 to January 2002
“Cashier/Shift Leader”
Performed variety of miscellaneous & manager duties as required. Meet and handle crisis situations with
professional manner, operate food preparation equipment, stock or organize goods, serve food & beverages to
customers, clean rooms and work areas, follow recipes & resolve customer complaints. Count, disburse,
accept, record and balance end of day transactions.
Eddie Bauer – Puyallup, WA April 1999 to June 2000
“Retail Salesperson/Cashier”
Arrange merchandise display, Answer customer inquiries, Clean rooms & work areas, Greet customers,
Inspect merchandise, sell merchandise, Use computers to enter, access or retrieve data, use sales techniques.
Jack in the Box – Tacoma, WA. March 1996 to April 1999
“Cashier/Cook”
Use cash register, take customers orders, balance receipts and payments in cash register, count, disburse,
accept, record and balance end of day transactions. Replenish foods and serving stations, prepare salads, hot
& cold dishes, clean rooms and work areas.
Contact this candidate